Hardware Forums - View Single Post - Serious help needed please-3D applications & graphics card problem

jason · 17-07-2008, 11:28 AM

Hi to everyone here on the boards, hope your all well.

Ok, my topic may look like a lot of reading but I would be so grateful to anyone who takes the time to read it and try and help me out, as I am Desperately in need of some serious technical help and advice. The following info is all needed to help explain my issues and demonstrate my problems too.

Basically, a few months ago I dished out close to £3000 on a custom built machine from Computer Planet in Manchester for use with the Adobe create suite CS3 and Maxons Cinema 4D version 10.5 only. That’s it. I have not installed any other software of programs except for some 3D benchmark applications.

Everything appears to work perfectly except for Cinema 4D. When I use this program I get serious display issues and sometimes crashes too. I have attached some images, which show some of these errors in case that helps. The majority of the serious display issues seem to occur when I drag something/ rotate the editor window or pull some points when modelling. One of the strangest issues is that sometimes when I use a selection tool, like the rectangle selection tool for instance. If I drag it back and forth I get numerous mouse trails and within/underneath these mouse trails I can see the rendered version of a previously modelled and long since closed file (image3).

Maxon support have been extremely prompt and helpful with my issues but say it must be a hardware fault and after trying all there suggestions to fix the problem. I have basically come to the conclusion that this is the case too. The thing is, everything else works perfectly and all my hardware is less than 3 months old and was brand new. Here is a list of all the things I have tried to fix my problems:

Breakdown of solutions tried:

1. Uninstall and re-install of Cinema 4D
2. Modification and fine tuning of graphics card settings
3. Disabling desktop composition
4. Enabling software shading / disabling enhanced openGL
5. Testing both 32 and 64-bit versions of Cinema 4D
6. Checking and eliminating specific software display settings from
within Cinema 4D (smart options etc)
7. Total reformat and re-installation of Windows operating system ( 2
times )
8. Enabling compatibility mode
9. Downloading ALL latest updates and drivers for all installed hardware
and software.
10. Changing and eliminating different desktop colour schemes such as Windows basic, classic and vista basic
11. Checking for disc errors on all hard drives

Here are the main components of my set up:

Intel Quad core extreme x9650 running at factory shipped 3.00 GHz
XFX nForce 780i tri sli board
1 x BFG Nvidia 9800 GX2 1GB graphics card (factory shipped speed)
Windows Vista ultimate 64-bit op. system
8GB Geil ram
3 x Raptor 150GB 10,000rpm hard drives
Thermaltake 1000W PSU

Please can anyone help me out as to what the problem could be?
1. If it were a hardware fault would I not experience problems elsewhere too?

2. If my graphics card/ other hardware is faulty surely I would get problem when running various 3D benchmark applications wouldn’t I?

3. 3. Is there any way to find out of my graphics card has a fault?

4. Could it be anything to do with how my graphics card is set up in the Bios or anything like that?

Any help anyone can give will be greatly appreciated as I basically have software I can’t use accuretly and can’t afford to spend any more on new hardware or a different graphics card either.

Thanks in advance,

Jay

17-07-2008, 11:28 AM	#1 (permalink) Top
jason Geek Trainee Join Date: Jul 2008 Posts: 10 Status: Offline	Serious help needed please-3D applications & graphics card problem Hi to everyone here on the boards, hope your all well. Ok, my topic may look like a lot of reading but I would be so grateful to anyone who takes the time to read it and try and help me out, as I am Desperately in need of some serious technical help and advice. The following info is all needed to help explain my issues and demonstrate my problems too. Basically, a few months ago I dished out close to £3000 on a custom built machine from Computer Planet in Manchester for use with the Adobe create suite CS3 and Maxons Cinema 4D version 10.5 only. That’s it. I have not installed any other software of programs except for some 3D benchmark applications. Everything appears to work perfectly except for Cinema 4D. When I use this program I get serious display issues and sometimes crashes too. I have attached some images, which show some of these errors in case that helps. The majority of the serious display issues seem to occur when I drag something/ rotate the editor window or pull some points when modelling. One of the strangest issues is that sometimes when I use a selection tool, like the rectangle selection tool for instance. If I drag it back and forth I get numerous mouse trails and within/underneath these mouse trails I can see the rendered version of a previously modelled and long since closed file (image3). Maxon support have been extremely prompt and helpful with my issues but say it must be a hardware fault and after trying all there suggestions to fix the problem. I have basically come to the conclusion that this is the case too. The thing is, everything else works perfectly and all my hardware is less than 3 months old and was brand new. Here is a list of all the things I have tried to fix my problems: Breakdown of solutions tried: 1. Uninstall and re-install of Cinema 4D 2. Modification and fine tuning of graphics card settings 3. Disabling desktop composition 4. Enabling software shading / disabling enhanced openGL 5. Testing both 32 and 64-bit versions of Cinema 4D 6. Checking and eliminating specific software display settings from within Cinema 4D (smart options etc) 7. Total reformat and re-installation of Windows operating system ( 2 times ) 8. Enabling compatibility mode 9. Downloading ALL latest updates and drivers for all installed hardware and software. 10. Changing and eliminating different desktop colour schemes such as Windows basic, classic and vista basic 11. Checking for disc errors on all hard drives Here are the main components of my set up: Intel Quad core extreme x9650 running at factory shipped 3.00 GHz XFX nForce 780i tri sli board 1 x BFG Nvidia 9800 GX2 1GB graphics card (factory shipped speed) Windows Vista ultimate 64-bit op. system 8GB Geil ram 3 x Raptor 150GB 10,000rpm hard drives Thermaltake 1000W PSU Please can anyone help me out as to what the problem could be? 1. If it were a hardware fault would I not experience problems elsewhere too? 2. If my graphics card/ other hardware is faulty surely I would get problem when running various 3D benchmark applications wouldn’t I? 3. 3. Is there any way to find out of my graphics card has a fault? 4. Could it be anything to do with how my graphics card is set up in the Bios or anything like that? Any help anyone can give will be greatly appreciated as I basically have software I can’t use accuretly and can’t afford to spend any more on new hardware or a different graphics card either. Thanks in advance, Jay Attached Thumbnails Last edited by jason; 20-08-2008 at 12:53 AM.