AOL Broadband Issue

matttibb · 06-12-2004, 08:38 AM

A few days ago i set up AOL broadband with a dsl modem. My problem is that every so often a pop-up appears in the status bar (bottom right) that a 'Network Cable has unplugged' although i've unplugged nothing and then it proceedes to disconnect and then connect itself again. I have contacted AOL but they've been no help giving me useless steps to take so I'm wondering if anyone else has had this problem and if anyone knows what I should do.
Regards
Matt

ProcalX · 06-12-2004, 03:57 AM

AOL Unfortunately are known for their incompetant support, and their general lack of a good service.

I doubt you'll find alot of people who use broadband on these forums to actually have AOL BroadBand, i would try and search the net for AOL forums or something, or AOL Discussion. Hopefully someone will have had this problem before, but i doubt it

If you want my 2 Cents i'd leave AOL and go with a better provider.

Good Luck

- PX

matttibb · 06-12-2004, 05:57 PM

Looks like all i had to do was put a dsl filter in the sky+ socket thing. Seems to be fine now...touch wood!

matttibb · 06-12-2004, 07:39 PM

It's all fine. Im so happy

Anti-Trend · 07-12-2004, 03:02 AM

ProcalX is right about the ISP, though. You can get much faster, more stable broadband than AOL for much cheaper. They're going out of the broadband business anyway, so you'd be wise to get out if you can do so without incurring an early termination fee.

matttibb · 07-12-2004, 03:05 AM

well its my mum whos pays for the broadband and considering we just got it saturday (tuesday today) she won't be happy if i turn round and tell her its useless. Is it hassle to change provider?

matttibb · 07-12-2004, 03:08 AM

Just need to point something out to everyone....i'm from blighty, other side of the pond.....england

I don't think aol is going out of broadband in the UK?

Anti-Trend · 07-12-2004, 03:10 AM

With most ISPs, it's a very simple matter to switch. However, AOL has a horrible reputation for a reason, so your milage may vary. But since you're so new into your service agreement, you may be able to get out of your contract easily on the grounds that their service is sub-par (which is inherently true of AOL).

Anti-Trend · 07-12-2004, 03:11 AM

Quote:

Originally Posted by matttibb

Just need to point something out to everyone....i'm from blighty, other side of the pond.....england

I don't think aol is going out of broadband in the UK?

Well, they just made an announcement the other day that they would be phasing-out AOL for broadband. I don't think they just meant here in the states, but I could be mistaken.

ProcalX · 07-12-2004, 04:07 AM

AOL will be phased out over here in the UK sector although not till late 2005, so another year really. If your just surfing the net, checking mail, chatting to people occasionaly, but not regularly AOL is fine, anything more than this like big downloads, videos, gaming, leaving it on 24/7 is not something that should be expected without problems with AOL.

In terms of the way broadband performs AOL is one of the worst, AOL have cracked the 56K side of the market through mass advertising, and they do provide quite a good service, however AOL broadband is something relatively new they have delved into, subsequently they have not done a good job of it, and the performance is usually 10-30% less than most other providers of the same service.

Matt, since you live in the UK (and i do to), I would highly recommend, for future referance NTL as your internet provider.

I have been with them for 2 Years now, and not once have i had any problems from their service, the only time its been down its when i have been given due notice and attention.

BT are fine, but they are no where near as fast as NTL Cable, BT you have to dialup.. Cable you don't, + NTL tend not to overload their servers where as BT will fit as many as the servers can cope with.

None the less, i'm sure that AOL will be fine for you, you never know, you might find there are no problems.

Good Luck

- PX

Addis · 07-12-2004, 04:07 AM

I'm using Blueyonder right now and although its a cable provider which can be a problem if you don't have a cable thingy near your street its quite good since you can get 750k for only £25 and 256k for £19. and they're going to give everyone a speed boost soon so i should be getting faster yay!

Anti-Trend · 07-12-2004, 04:40 AM

I've heard good things about Blueyonder too, from a British gaming news site I worked for years ago.

ProcalX · 07-12-2004, 06:05 AM

Yeh they are good, they run the same service as NTL, except they offer better download rates 3Mbps +

Nic · 07-12-2004, 06:10 AM

I've had blueyonder since about 2000 now and found it to be an excellent ISP. Practically every year if not twice a year they give speed boosts. I think recently we've had a 50% boost and we are coming up to a 33% boost. Lucklily we live in a cable area so we get it no probs but if you don't then I feel sorry for you. We pay £35 a month and have unlimited d/ls. They give you some free web space. We have 4mb (Which is due to get boosted) (Not a home-user package its industrial because we run a server for our local council) so I don't think £35 s too steep.

ProcalX · 07-12-2004, 06:31 AM

4Mbps is a very nice download speed, but i don't see the point in paying £50+ for a 4Mbps download speed when your upload is only 256Kbps.

06-12-2004, 08:38 AM	# 1 (permalink) Top
matttibb Ultra Geek Join Date: Oct 2004 Age: 21 Male Posts: 914 Times Helpful: 1 My Mood: Dead Status: Offline My Computer	AOL Broadband Issue A few days ago i set up AOL broadband with a dsl modem. My problem is that every so often a pop-up appears in the status bar (bottom right) that a 'Network Cable has unplugged' although i've unplugged nothing and then it proceedes to disconnect and then connect itself again. I have contacted AOL but they've been no help giving me useless steps to take so I'm wondering if anyone else has had this problem and if anyone knows what I should do. Regards Matt

06-12-2004, 03:57 AM	# 2 (permalink) Top
ProcalX all grown up Join Date: Nov 2003 Age: 23 Male Posts: 1,537 Times Helpful: 30 My Mood: Cheerful Status: Offline My Computer	AOL Unfortunately are known for their incompetant support, and their general lack of a good service. I doubt you'll find alot of people who use broadband on these forums to actually have AOL BroadBand, i would try and search the net for AOL forums or something, or AOL Discussion. Hopefully someone will have had this problem before, but i doubt it If you want my 2 Cents i'd leave AOL and go with a better provider. Good Luck - PX __________________ Laptop // Toshiba Satellite A210-11P // AMD Turion 64 X2 1.8Ghz Dual Core // 4GB DDR2 // 200GB Sata HD // Dual Layer DVD-RW // ATI Radeon HD2400XT 256MB // 15.4" HD Crystal Display // Vista Premium Desktop // HP DC7700* // Pentium Dual Core 3.4Ghz // 2GB DDR2 // 2x 160GB Sata2 // 16x DVD-RW // Crucial Ballistix // ATI Radeon X1950GT 512MB // 20" Dell Screen // XP Pro SP2*

07-12-2004, 03:02 AM	# 5 (permalink) Top
Anti-Trend Nonconformist Geek Join Date: Oct 2003 Age: 28 Male Posts: 5,520 Times Helpful: 662 Status: Offline My Computer	ProcalX is right about the ISP, though. You can get much faster, more stable broadband than AOL for much cheaper. They're going out of the broadband business anyway, so you'd be wise to get out if you can do so without incurring an early termination fee. __________________ Try Linux \| Install Linux \| Visit My Server \| Support HWF \| HWF Kernel Repo \| Remember Everything

07-12-2004, 03:10 AM	# 8 (permalink) Top
Anti-Trend Nonconformist Geek Join Date: Oct 2003 Age: 28 Male Posts: 5,520 Times Helpful: 662 Status: Offline My Computer	With most ISPs, it's a very simple matter to switch. However, AOL has a horrible reputation for a reason, so your milage may vary. But since you're so new into your service agreement, you may be able to get out of your contract easily on the grounds that their service is sub-par (which is inherently true of AOL). __________________ Try Linux \| Install Linux \| Visit My Server \| Support HWF \| HWF Kernel Repo \| Remember Everything

07-12-2004, 04:07 AM	# 10 (permalink) Top
ProcalX all grown up Join Date: Nov 2003 Age: 23 Male Posts: 1,537 Times Helpful: 30 My Mood: Cheerful Status: Offline My Computer	AOL will be phased out over here in the UK sector although not till late 2005, so another year really. If your just surfing the net, checking mail, chatting to people occasionaly, but not regularly AOL is fine, anything more than this like big downloads, videos, gaming, leaving it on 24/7 is not something that should be expected without problems with AOL. In terms of the way broadband performs AOL is one of the worst, AOL have cracked the 56K side of the market through mass advertising, and they do provide quite a good service, however AOL broadband is something relatively new they have delved into, subsequently they have not done a good job of it, and the performance is usually 10-30% less than most other providers of the same service. Matt, since you live in the UK (and i do to), I would highly recommend, for future referance NTL as your internet provider. I have been with them for 2 Years now, and not once have i had any problems from their service, the only time its been down its when i have been given due notice and attention. BT are fine, but they are no where near as fast as NTL Cable, BT you have to dialup.. Cable you don't, + NTL tend not to overload their servers where as BT will fit as many as the servers can cope with. None the less, i'm sure that AOL will be fine for you, you never know, you might find there are no problems. Good Luck - PX __________________ Laptop // Toshiba Satellite A210-11P // AMD Turion 64 X2 1.8Ghz Dual Core // 4GB DDR2 // 200GB Sata HD // Dual Layer DVD-RW // ATI Radeon HD2400XT 256MB // 15.4" HD Crystal Display // Vista Premium Desktop // HP DC7700* // Pentium Dual Core 3.4Ghz // 2GB DDR2 // 2x 160GB Sata2 // 16x DVD-RW // Crucial Ballistix // ATI Radeon X1950GT 512MB // 20" Dell Screen // XP Pro SP2*

06-12-2004, 05:57 PM	# 3 (permalink) Top
matttibb Ultra Geek Join Date: Oct 2004 Age: 21 Male Posts: 914 Times Helpful: 1 My Mood: Dead Status: Offline My Computer	Looks like all i had to do was put a dsl filter in the sky+ socket thing. Seems to be fine now...touch wood!

06-12-2004, 07:39 PM	# 4 (permalink) Top
matttibb Ultra Geek Join Date: Oct 2004 Age: 21 Male Posts: 914 Times Helpful: 1 My Mood: Dead Status: Offline My Computer	It's all fine. Im so happy

07-12-2004, 03:05 AM	# 6 (permalink) Top
matttibb Ultra Geek Join Date: Oct 2004 Age: 21 Male Posts: 914 Times Helpful: 1 My Mood: Dead Status: Offline My Computer	well its my mum whos pays for the broadband and considering we just got it saturday (tuesday today) she won't be happy if i turn round and tell her its useless. Is it hassle to change provider?

07-12-2004, 03:08 AM	# 7 (permalink) Top
matttibb Ultra Geek Join Date: Oct 2004 Age: 21 Male Posts: 914 Times Helpful: 1 My Mood: Dead Status: Offline My Computer	Just need to point something out to everyone....i'm from blighty, other side of the pond.....england I don't think aol is going out of broadband in the UK?

07-12-2004, 04:07 AM	# 11 (permalink) Top
Addis The King Join Date: Jan 2004 Age: 19 Male Posts: 5,260 Times Helpful: 404 My Mood: Drunk Status: Offline My Computer	I'm using Blueyonder right now and although its a cable provider which can be a problem if you don't have a cable thingy near your street its quite good since you can get 750k for only £25 and 256k for £19. and they're going to give everyone a speed boost soon so i should be getting faster yay! __________________ Never trust a program you don't have the source code for. My website \| Powerful Desktop Linux \| Linux for human beings \| Linux for power users \| Linux for ricers

07-12-2004, 04:40 AM	# 12 (permalink) Top
Anti-Trend Nonconformist Geek Join Date: Oct 2003 Age: 28 Male Posts: 5,520 Times Helpful: 662 Status: Offline My Computer	I've heard good things about Blueyonder too, from a British gaming news site I worked for years ago. __________________ Try Linux \| Install Linux \| Visit My Server \| Support HWF \| HWF Kernel Repo \| Remember Everything

07-12-2004, 06:05 AM	# 13 (permalink) Top
ProcalX all grown up Join Date: Nov 2003 Age: 23 Male Posts: 1,537 Times Helpful: 30 My Mood: Cheerful Status: Offline My Computer	Yeh they are good, they run the same service as NTL, except they offer better download rates 3Mbps + __________________ Laptop // Toshiba Satellite A210-11P // AMD Turion 64 X2 1.8Ghz Dual Core // 4GB DDR2 // 200GB Sata HD // Dual Layer DVD-RW // ATI Radeon HD2400XT 256MB // 15.4" HD Crystal Display // Vista Premium Desktop // HP DC7700* // Pentium Dual Core 3.4Ghz // 2GB DDR2 // 2x 160GB Sata2 // 16x DVD-RW // Crucial Ballistix // ATI Radeon X1950GT 512MB // 20" Dell Screen // XP Pro SP2*

07-12-2004, 06:10 AM	# 14 (permalink) Top
Nic Sleepy Head Join Date: Oct 2004 Age: 20 Female Posts: 2,470 Times Helpful: 21 My Mood: Sleepy Status: Offline My Computer	I've had blueyonder since about 2000 now and found it to be an excellent ISP. Practically every year if not twice a year they give speed boosts. I think recently we've had a 50% boost and we are coming up to a 33% boost. Lucklily we live in a cable area so we get it no probs but if you don't then I feel sorry for you. We pay £35 a month and have unlimited d/ls. They give you some free web space. We have 4mb (Which is due to get boosted) (Not a home-user package its industrial because we run a server for our local council) so I don't think £35 s too steep. __________________

07-12-2004, 06:31 AM	# 15 (permalink) Top
ProcalX all grown up Join Date: Nov 2003 Age: 23 Male Posts: 1,537 Times Helpful: 30 My Mood: Cheerful Status: Offline My Computer	4Mbps is a very nice download speed, but i don't see the point in paying £50+ for a 4Mbps download speed when your upload is only 256Kbps. __________________ Laptop // Toshiba Satellite A210-11P // AMD Turion 64 X2 1.8Ghz Dual Core // 4GB DDR2 // 200GB Sata HD // Dual Layer DVD-RW // ATI Radeon HD2400XT 256MB // 15.4" HD Crystal Display // Vista Premium Desktop // HP DC7700* // Pentium Dual Core 3.4Ghz // 2GB DDR2 // 2x 160GB Sata2 // 16x DVD-RW // Crucial Ballistix // ATI Radeon X1950GT 512MB // 20" Dell Screen // XP Pro SP2* Last edited by ProcalX; 07-12-2004 at 06:35 AM..

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