Damn Bank!

Matt555 · 23-08-2005, 08:33 PM

Okay so this is me venting my frustration at the bank and if anyone else has had problems with a bank, post them here.
Last Tuesday I went to the bank to put some money into my account to pay for a new PSU that I was getting. So I put the money in and went to the ATM (CashMachine) to check it was in there, it wasn't....so I went inside and spoke to someone and they said "Oh yes it will be in your account but it wont show up on the ATM screens as the computers aren't working properly, but don't worry it is there."
So I thought fair enough and went home and ordered my computer stuff on the internet. I recieved an E-Mail later that day from someone who works at the Computer Shop and they said the money was unable to be debited from my account, please could I contact them and let them know what is wrong.
I did and told them the money probably didn't go into my account and I would go to the bank the next day and check.
So on Wednesday I did and the money was then there, "excellent" I thought, "now I can order my computer parts again" so I went home and told them the money was there and they can try again. Unfortunately on Thursday after collecting my AS results I recieved an E-Mail from the company to say they had run out of the PSU's I was ordering and would have some more by the end of the week. Yesterday (Monday) I got a call from the company to say their supplier was having problems supplying these power supplies and it would take a few more days before I would recieve it.
Now I am patiently waiting and hoping that I will recieve it by the end of the week, I ordered it on next day delivery so as soon as they get it, they will ship it and it will be here next day.
So the point of this? For me to let out some of my frustration on the bank as I realised if the money would have gone in at the right time, then I probably wouldn't have had to wait in excess of a week to get my order.
(It's not the computer company's fault, they have been really nice about it letting me decide how to handle the situation and I complimented them on this their website is www.eclipsecomputers.com check them out if you want)

Addis · 23-08-2005, 08:59 PM

I tried to order an application for for a new account with HSBC from their site but never received it. My friend also did the same a few months after and he didnt either.

Nic · 23-08-2005, 09:43 PM

i got my HSBC and im a member and I got a solo card and i can buy things

Sniper · 23-08-2005, 11:07 PM

When ever I've put money in my account via cash at lloyds tsb I'm sure it was instant, I do know cheques can take some time. Though I'm uncertain to how long it should take.

bad luck matt!

Matt555 · 24-08-2005, 10:58 AM

Yeah I would have understodd if it was a cheque, but it was cash so that's why I was annoyed...

zRoCkIsAdDiCtInG · 24-08-2005, 01:05 PM

just wait a lil, if not then SUE lol

Matt555 · 24-08-2005, 01:12 PM

heh i'm probably going to complain as because of them there has been major delays, now its nuthing majorly important but what if it was? you'd have to wait or what if it was needed to pay bills? they wouldn't get paid and you would be charged even more for late payment....

Matt555 · 31-08-2005, 03:38 PM

this is related to this original incident with the bank, well its now 2 weeks since i ordered the computer parts with the 'missing' money, heh, and they still aren't here, i've been told that there were problems at the shops suppliers and they would recieve the power supplies in a few days, (that was last week and they should have had the on friday) they should be shipped next day delivery as thats what i asked for and monday was a bank holiday so the next working day was tuesday (yesterday)

Its now just gone half past four on wednesday and still no computer parts

I've emailed them to ask if they have been dispatched but no reply as yet....i just want what i paid for....

Sniper · 31-08-2005, 03:45 PM

I'd ask for a refund and try a different supplier!

Matt555 · 31-08-2005, 03:48 PM

well i'm going to email them again and tell them that as i paid for next day delivery and didnt recieve the goods next day i should be re-inbursed for this as it was not my fault.
Yeah i would have got them from overclockers.co.uk but their delivery costs more and the items are a little bit more expensive, plus there is another item which isn't available at overclockers and would have to be bought somewhere else, costing more delivery.
well time to write another email and if they dont reply, phone them...toodle-pip for now...

Matt555 · 31-08-2005, 04:14 PM

Okay, so I've written the email to them i'll show you what it says. (i havent sent it yet, i'm going to wait a little bit and see if i get a reply from my original emails) i've also put in Mr X just in case, as people can be picky about putting names in.

Quote:

Dear Sir/Madam,
I have been in contact with Mr X about my order (1075960) as there have been a number of problems. The power supply (Tagan TG480-U01) I ordered on the 17th August was out of stock and I was told that they would be with you a few days later. Then on Monday 22nd August I received a phone call to say that the power supplies were going to be in within a few days and there were alternatives if I didn’t want to wait. I said I didn't want another power supply and would wait for the one I originally ordered. On August 25th I E-Mailed again to add something to the order if it hadn't already been dispatched. I was told it hadn't been dispatched and it would be no problem to add something to the order. I was told the power supplies should be in sometime on 26th August and shipped out when the arrive. As Monday was a bank holiday Tuesday would be the earliest they would arrive.
It is now Wednesday 31st August and I still have not received my order. I have emailed Mr X a number of times today and had no reply. I would like to know if the power supplies are in stock, if my order has been dispatched and when it will arrive, as it is now 2 weeks since I placed the order and I still have not received my items. Also I have been informed that as I requested next day delivery and did not get my order next day for reasons out of my control I should be reimbursed for this.

Matt555 · 31-08-2005, 04:33 PM

well just before i was about to send that email to the main sales department, i got a reply, it may take another week as there is a shortage of the Tagan TG480-U01 480 Watt Black Silent Edition PSU's...i'll wait until it arrives as its this one i want and this is as cheap as i could get it plus everything is in one order and i dont want to pay for separate delivery on items from different places

23-08-2005, 08:33 PM	#1 (permalink) Top
Matt555 iMod Join Date: May 2005 Age: 21 Male Posts: 3,844 Times Helpful: 238 My Mood: Happy Status: Offline My Computer	Damn Bank! Okay so this is me venting my frustration at the bank and if anyone else has had problems with a bank, post them here. Last Tuesday I went to the bank to put some money into my account to pay for a new PSU that I was getting. So I put the money in and went to the ATM (CashMachine) to check it was in there, it wasn't....so I went inside and spoke to someone and they said "Oh yes it will be in your account but it wont show up on the ATM screens as the computers aren't working properly, but don't worry it is there." So I thought fair enough and went home and ordered my computer stuff on the internet. I recieved an E-Mail later that day from someone who works at the Computer Shop and they said the money was unable to be debited from my account, please could I contact them and let them know what is wrong. I did and told them the money probably didn't go into my account and I would go to the bank the next day and check. So on Wednesday I did and the money was then there, "excellent" I thought, "now I can order my computer parts again" so I went home and told them the money was there and they can try again. Unfortunately on Thursday after collecting my AS results I recieved an E-Mail from the company to say they had run out of the PSU's I was ordering and would have some more by the end of the week. Yesterday (Monday) I got a call from the company to say their supplier was having problems supplying these power supplies and it would take a few more days before I would recieve it. Now I am patiently waiting and hoping that I will recieve it by the end of the week, I ordered it on next day delivery so as soon as they get it, they will ship it and it will be here next day. So the point of this? For me to let out some of my frustration on the bank as I realised if the money would have gone in at the right time, then I probably wouldn't have had to wait in excess of a week to get my order. (It's not the computer company's fault, they have been really nice about it letting me decide how to handle the situation and I complimented them on this their website is www.eclipsecomputers.com check them out if you want) __________________

23-08-2005, 08:59 PM	#2 (permalink) Top
Addis The King Join Date: Jan 2004 Age: 18 Male Posts: 5,255 Times Helpful: 403 My Mood: Drunk Status: Offline My Computer	I tried to order an application for for a new account with HSBC from their site but never received it. My friend also did the same a few months after and he didnt either. __________________ Never trust a program you don't have the source code for. My website \| Powerful Desktop Linux \| Linux for human beings \| Linux for power users \| Linux for ricers

23-08-2005, 09:43 PM	#3 (permalink) Top
Nic Sleepy Head Join Date: Oct 2004 Age: 18 Female Posts: 2,470 Times Helpful: 21 My Mood: Sleepy Status: Offline My Computer	i got my HSBC and im a member and I got a solo card and i can buy things __________________

23-08-2005, 11:07 PM	#4 (permalink) Top
Sniper Administrator Join Date: Oct 2001 Age: 24 Male Posts: 4,420 Times Helpful: 116 My Mood: Bored Status: Offline My Computer	When ever I've put money in my account via cash at lloyds tsb I'm sure it was instant, I do know cheques can take some time. Though I'm uncertain to how long it should take. bad luck matt! __________________ Zone 365 \| F@H Team \| Team Stats \| Use The Thank You System \| My Groups: Manchester United \| Apple

24-08-2005, 10:58 AM	#5 (permalink) Top
Matt555 iMod Join Date: May 2005 Age: 21 Male Posts: 3,844 Times Helpful: 238 My Mood: Happy Status: Offline My Computer	Yeah I would have understodd if it was a cheque, but it was cash so that's why I was annoyed... __________________

24-08-2005, 01:05 PM	#6 (permalink) Top
zRoCkIsAdDiCtInG HWF Guitar Freak Join Date: Apr 2005 Gender: Male Posts: 1,487 Times Helpful: 101 My Mood: Amused Status: Offline My Computer	just wait a lil, if not then SUE lol __________________

24-08-2005, 01:12 PM	#7 (permalink) Top
Matt555 iMod Join Date: May 2005 Age: 21 Male Posts: 3,844 Times Helpful: 238 My Mood: Happy Status: Offline My Computer	heh i'm probably going to complain as because of them there has been major delays, now its nuthing majorly important but what if it was? you'd have to wait or what if it was needed to pay bills? they wouldn't get paid and you would be charged even more for late payment.... __________________

31-08-2005, 03:38 PM	#8 (permalink) Top
Matt555 iMod Join Date: May 2005 Age: 21 Male Posts: 3,844 Times Helpful: 238 My Mood: Happy Status: Offline My Computer	this is related to this original incident with the bank, well its now 2 weeks since i ordered the computer parts with the 'missing' money, heh, and they still aren't here, i've been told that there were problems at the shops suppliers and they would recieve the power supplies in a few days, (that was last week and they should have had the on friday) they should be shipped next day delivery as thats what i asked for and monday was a bank holiday so the next working day was tuesday (yesterday) Its now just gone half past four on wednesday and still no computer parts I've emailed them to ask if they have been dispatched but no reply as yet....i just want what i paid for.... __________________

31-08-2005, 03:45 PM	#9 (permalink) Top
Sniper Administrator Join Date: Oct 2001 Age: 24 Male Posts: 4,420 Times Helpful: 116 My Mood: Bored Status: Offline My Computer	I'd ask for a refund and try a different supplier! __________________ Zone 365 \| F@H Team \| Team Stats \| Use The Thank You System \| My Groups: Manchester United \| Apple

31-08-2005, 03:48 PM	#10 (permalink) Top
Matt555 iMod Join Date: May 2005 Age: 21 Male Posts: 3,844 Times Helpful: 238 My Mood: Happy Status: Offline My Computer	well i'm going to email them again and tell them that as i paid for next day delivery and didnt recieve the goods next day i should be re-inbursed for this as it was not my fault. Yeah i would have got them from overclockers.co.uk but their delivery costs more and the items are a little bit more expensive, plus there is another item which isn't available at overclockers and would have to be bought somewhere else, costing more delivery. well time to write another email and if they dont reply, phone them...toodle-pip for now... __________________

31-08-2005, 04:33 PM	#12 (permalink) Top
Matt555 iMod Join Date: May 2005 Age: 21 Male Posts: 3,844 Times Helpful: 238 My Mood: Happy Status: Offline My Computer	well just before i was about to send that email to the main sales department, i got a reply, it may take another week as there is a shortage of the Tagan TG480-U01 480 Watt Black Silent Edition PSU's...i'll wait until it arrives as its this one i want and this is as cheap as i could get it plus everything is in one order and i dont want to pay for separate delivery on items from different places __________________

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