"has not passed windows logo testing to verify its compatibility with windows XP"

zara shafa · 23-12-2007, 01:39 PM

Hi

I recently has a virus on my computer which wiped my system clean. After formatting i realised that my computer had no sound. I found that my computer has a realtek sound card. In device manager it says "no audio device". I went on to realtek website and installed AC'97 but when it comes close to the end of the installation i get a message that tells me that the software isn't digitally signed so may not be compatible with windows. I clicked "continue anyway" and after a few seconds my system automatically restarts. So i still have no sound on my computer. Please please can sumone help me.

Regards
Zara

Impotence · 23-12-2007, 06:03 PM

Welcome to hardwareforums zara shafa

Do you know what model of sound card you have?
Is it a pci card or part of the motherboard? (if so, what motherboard).

If this computer was bought from dell/etc then knowing the model of the computer should be enough for one of us to find a driver

zara shafa · 24-12-2007, 05:05 AM

Hi

Firstly thank you for getting back to me. I am not very good with computers, imust say. So you asked what model my sound card is. To be honest i haven't got the foggiest idea. How would i know this?

Regards

Zara

donkey42 · 24-12-2007, 07:37 AM

firstly if you have onboard sound (built into the motherboard) it probably need enabling in the BIOS

to find out exacty what you have download & install & run PCWizard & help us to help you by posting what PCWizard tells you

Edit: yeah, welcome & merry christmas

zara shafa · 24-12-2007, 07:44 AM

Hi

I am sorry to sound dumb. I have installed PC Wizard. What am i clicking into as there are a number of tabs on the left hand side.

donkey42 · 24-12-2007, 08:39 AM

click "Hardware" & then click an icon on the Hardware tab & PCWizard will tell you exactly what you have in your system e.g. your motherboard make and model (the motherboard is listed as "Mainboard")

Off Topic:

sorry, but i use Linux & i can't remember much about XP

zara shafa · 24-12-2007, 09:01 AM

Hi

I think this is what u are asking for

Mainboard : NEC COMPUTERS INTERNATIONAL PALOMAR (MS-6763)
Chipset : Intel i865PE
Processor : Intel Pentium 4 @ 2800 MHz
Physical Memory : 512 MB (2 x 256 DDR-SDRAM )
Video Card : ATI Technologies Inc Radeon 9200 SE Series (RV280)
Hard Disk : Maxtor (164 GB)
DVD-Rom Drive : SONY DVD-ROM DDU1615
DVD-Rom Drive : PIONEER DVD-RW DVR-110D
Monitor Type : 17 inches
Network Card : Realtek Semiconductor RT8139 (A/B/C/810x/813x/C+) Fast Ethernet Adapter
Operating System : Microsoft Windows XP Home Edition 5.01.2600 Service Pack 2
DirectX : Version 9.0c

donkey42 · 24-12-2007, 09:15 AM

not all i wanted, but it' enough, the sound drivers you require are here
if it still doesn't work you may need to just reboot or reboot and enter the BIOS and make sure the onboard sound card is enabled, but, first try just installing the drivers

Edit: BTW: how did you get an Australian motherboard ?

zara shafa · 24-12-2007, 10:04 AM

Hi

I have this board becuz a friend of a friend made my computer so he must have used equipment brought from the internet which must have worked out cheaper for him

zara shafa · 24-12-2007, 10:08 AM

OMG it has worked. I have been struggling with this for the last month. Thank you sssoooo much.

Srilatha · 24-06-2009, 02:48 PM

Even i have a similar kind of issue while formating i had the same logo testing error...any how i continued with the installation and everything went good...but now the audio is not coming....it also shows drivers installed perfectly...please help me with this problem.....it has onboard sound card only...Mainboard : Intel D915GLVG
Awaiting your response.....

ankitsrivastav · 04-07-2009, 01:17 PM

This happens for many reasons. Most important is. if you have laptop then download the drivers for your model from the internet. In case it is a desktop then you need to find out what components you have and then get the drivers. You can get more details on this site. I use this regularly to sort out my day to day problems:

Dummy Essentials

rana · 30-07-2009, 10:09 AM

HI
I am having a issue.trying to install soundcard driver.Did alomost 100 times.Its saying not passing windows logo.STOP or continue anyway.

I have built in soundcard.Done the pc wizard.
Mainboard : Intel D845GERG2
Chipset : Intel i845GE
Processor : Intel Pentium 4 @ 2666 MHz
Physical Memory : 1280 MB
Video Card : NVIDIA GeForce2 MX/MX 400 (Microsoft Corporation)
Hard Disk : ST340014A (40 GB)
DVD-Rom Drive : ASUS DRW-1814BL
DVD-Rom Drive : DVD-16X DVD1648/BKH
Monitor Type : COMPAQ COMPAQ 1501 - 15 inches
Network Card : Intel Corporation 82801DB/DBL (ICH4/ICH4-L) PRO/100 VE Network Connection
Operating System : Microsoft Windows XP Professional 5.01.2600 Service Pack 2
DirectX : Version 9.0c (March 2006)

PLEASE NEED HELP BADLY...

rana · 30-07-2009, 10:10 AM

Its just a desktop...

donkey42 · 30-07-2009, 10:46 AM

Quote:

Originally Posted by rana

PLEASE NEED HELP BADLY...

firstly calm down, secondly try following this (your mobo only) if you still have probs please create a new thread as many forum members (myself included) don't usually help someone who hijacks an existing thread, as i feel it could be construed as being rude

anyway, please create a new thread if you need further help

BTW: no offence intended

23-12-2007, 01:39 PM	# 1 (permalink) Top
zara shafa Geek Trainee Join Date: Dec 2007 Posts: 6 Status: Offline	"has not passed windows logo testing to verify its compatibility with windows XP" Hi I recently has a virus on my computer which wiped my system clean. After formatting i realised that my computer had no sound. I found that my computer has a realtek sound card. In device manager it says "no audio device". I went on to realtek website and installed AC'97 but when it comes close to the end of the installation i get a message that tells me that the software isn't digitally signed so may not be compatible with windows. I clicked "continue anyway" and after a few seconds my system automatically restarts. So i still have no sound on my computer. Please please can sumone help me. Regards Zara

23-12-2007, 06:03 PM	# 2 (permalink) Top
Impotence May the source be with u! Join Date: Dec 2004 Age: 20 Male Posts: 1,904 Times Helpful: 128 My Mood: Stressed Status: Offline My Computer	Welcome to hardwareforums zara shafa Do you know what model of sound card you have? Is it a pci card or part of the motherboard? (if so, what motherboard). If this computer was bought from dell/etc then knowing the model of the computer should be enough for one of us to find a driver __________________ Dear intel,Already Made My Decision Never trust a computer you can't repair yourself. Windows Vista - Viruses Intruders Spyware Trojans Adware Why Linux is Better!\|Pastafairianism\|Say no to National ID\|Firefox Extensions Guide scientology has been getting alot of attention recently When the rich wage war, it is the poor who die. Where are the WMD's that our governments used to justify the war?

24-12-2007, 07:37 AM	# 4 (permalink) Top
donkey42 in doubt, give it a clout Join Date: Mar 2006 Age: 36 Male Posts: 6,353 Times Helpful: 338 My Mood: Paranoid Status: Offline My Computer	firstly if you have onboard sound (built into the motherboard) it probably need enabling in the BIOS to find out exacty what you have download & install & run PCWizard & help us to help you by posting what PCWizard tells you Edit: yeah, welcome & merry christmas __________________ GRUB manual \| distromania \| Distrowatch \| ~~Kubuntu~~ \| hwf.myminicity \| My Distro (Lenny) Last edited by donkey42; 24-12-2007 at 07:38 AM.. Reason: edit

24-12-2007, 08:39 AM	# 6 (permalink) Top
donkey42 in doubt, give it a clout Join Date: Mar 2006 Age: 36 Male Posts: 6,353 Times Helpful: 338 My Mood: Paranoid Status: Offline My Computer	click "Hardware" & then click an icon on the Hardware tab & PCWizard will tell you exactly what you have in your system e.g. your motherboard make and model (the motherboard is listed as "Mainboard") Off Topic: sorry, but i use Linux & i can't remember much about XP __________________ GRUB manual \| distromania \| Distrowatch \| ~~Kubuntu~~ \| hwf.myminicity \| My Distro (Lenny)

24-12-2007, 09:15 AM	# 8 (permalink) Top
donkey42 in doubt, give it a clout Join Date: Mar 2006 Age: 36 Male Posts: 6,353 Times Helpful: 338 My Mood: Paranoid Status: Offline My Computer	not all i wanted, but it' enough, the sound drivers you require are here if it still doesn't work you may need to just reboot or reboot and enter the BIOS and make sure the onboard sound card is enabled, but, first try just installing the drivers Edit: BTW: how did you get an Australian motherboard ? __________________ GRUB manual \| distromania \| Distrowatch \| ~~Kubuntu~~ \| hwf.myminicity \| My Distro (Lenny) Last edited by donkey42; 24-12-2007 at 09:19 AM.. Reason: edit

24-12-2007, 05:05 AM	# 3 (permalink) Top
zara shafa Geek Trainee Join Date: Dec 2007 Posts: 6 Status: Offline	Hi Firstly thank you for getting back to me. I am not very good with computers, imust say. So you asked what model my sound card is. To be honest i haven't got the foggiest idea. How would i know this? Regards Zara

24-12-2007, 07:44 AM	# 5 (permalink) Top
zara shafa Geek Trainee Join Date: Dec 2007 Posts: 6 Status: Offline	Hi I am sorry to sound dumb. I have installed PC Wizard. What am i clicking into as there are a number of tabs on the left hand side.

24-12-2007, 09:01 AM	# 7 (permalink) Top
zara shafa Geek Trainee Join Date: Dec 2007 Posts: 6 Status: Offline	Hi I think this is what u are asking for Mainboard : NEC COMPUTERS INTERNATIONAL PALOMAR (MS-6763) Chipset : Intel i865PE Processor : Intel Pentium 4 @ 2800 MHz Physical Memory : 512 MB (2 x 256 DDR-SDRAM ) Video Card : ATI Technologies Inc Radeon 9200 SE Series (RV280) Hard Disk : Maxtor (164 GB) DVD-Rom Drive : SONY DVD-ROM DDU1615 DVD-Rom Drive : PIONEER DVD-RW DVR-110D Monitor Type : 17 inches Network Card : Realtek Semiconductor RT8139 (A/B/C/810x/813x/C+) Fast Ethernet Adapter Operating System : Microsoft Windows XP Home Edition 5.01.2600 Service Pack 2 DirectX : Version 9.0c

24-12-2007, 10:04 AM	# 9 (permalink) Top
zara shafa Geek Trainee Join Date: Dec 2007 Posts: 6 Status: Offline	Hi I have this board becuz a friend of a friend made my computer so he must have used equipment brought from the internet which must have worked out cheaper for him

24-12-2007, 10:08 AM	# 10 (permalink) Top
zara shafa Geek Trainee Join Date: Dec 2007 Posts: 6 Status: Offline	OMG it has worked. I have been struggling with this for the last month. Thank you sssoooo much.

24-06-2009, 02:48 PM	# 11 (permalink) Top
Srilatha Geek Trainee Join Date: Jun 2009 Posts: 1 Status: Offline	Even i have a similar kind of issue while formating i had the same logo testing error...any how i continued with the installation and everything went good...but now the audio is not coming....it also shows drivers installed perfectly...please help me with this problem.....it has onboard sound card only...Mainboard : Intel D915GLVG Awaiting your response.....

04-07-2009, 01:17 PM	# 12 (permalink) Top
ankitsrivastav Geek Trainee Join Date: Jul 2009 Posts: 1 Status: Offline	This happens for many reasons. Most important is. if you have laptop then download the drivers for your model from the internet. In case it is a desktop then you need to find out what components you have and then get the drivers. You can get more details on this site. I use this regularly to sort out my day to day problems: Dummy Essentials

30-07-2009, 10:09 AM	# 13 (permalink) Top
rana Geek Trainee Join Date: Jul 2009 Posts: 4 Status: Offline	HI I am having a issue.trying to install soundcard driver.Did alomost 100 times.Its saying not passing windows logo.STOP or continue anyway. I have built in soundcard.Done the pc wizard. Mainboard : Intel D845GERG2 Chipset : Intel i845GE Processor : Intel Pentium 4 @ 2666 MHz Physical Memory : 1280 MB Video Card : NVIDIA GeForce2 MX/MX 400 (Microsoft Corporation) Hard Disk : ST340014A (40 GB) DVD-Rom Drive : ASUS DRW-1814BL DVD-Rom Drive : DVD-16X DVD1648/BKH Monitor Type : COMPAQ COMPAQ 1501 - 15 inches Network Card : Intel Corporation 82801DB/DBL (ICH4/ICH4-L) PRO/100 VE Network Connection Operating System : Microsoft Windows XP Professional 5.01.2600 Service Pack 2 DirectX : Version 9.0c (March 2006) PLEASE NEED HELP BADLY...

30-07-2009, 10:10 AM	# 14 (permalink) Top
rana Geek Trainee Join Date: Jul 2009 Posts: 4 Status: Offline	Its just a desktop...

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