No sound

Olio · 25-07-2007, 02:18 AM

This is what is says every time I go to try to click on the sound system.
"There are no supported audio device available."

I go into sounds and audio device Properties and it says "no audio device"

I have a Creative Sound Blaster X-Fi Elite Pro and Logitech Z-5500 Digital speakers.

I tried to up the driver for the Creative product and it told me that: "Setup is unable to detect a supported product on our system. "

If you could please help me.

If you need to know anything else just ask.

Olio · 25-07-2007, 01:50 AM

If this helps

RHochstenbach · 25-07-2007, 07:06 AM

Welcome to HWF

First insert the driver cd of the sound card.
Go to Control Panel > Add Hardware. Click on Next. The wizard will now search for hardware. It might be possible that the sound card is now detected. If not, then continue reading.

Answer "Yes I have already connected the hardware" if asked. Then the list of Installed Hardware appears. Scroll all the way down, and doubleclick on "Add a new hardware device". Select "Install the hardware that I manually select from a list (advanced)". Doubleclick on "Sound, video and game controllers". Now click on Have Disk. Search for the driver inf-file on the cd. If the cd is mixed with drivers for more products, then look for the folder SOUND or AUDIO.

megamaced · 25-07-2007, 12:10 PM

Clearly you've downloaded the wrong driver for your product. Go back to Creative's website and download the correct driver. Install as instructed

Olio · 25-07-2007, 04:42 PM

This is where I got after I put the cd in and click on audio then driver.

I tried going to Creative and downloading it, but all it said was unable to detect.....

RHochstenbach · 25-07-2007, 05:12 PM

Try to open the file CTMSFSYN in that screen. If that doesn't work, then look in the folder WIN2K_XP.

force123 · 29-07-2007, 05:32 PM

you guys are probably wrong :
"when the windows do not detect any device , it is imposible to install any driver!"
if you have notice even when you set a dial up modem , in the device manager one yellow question mark will appear, it means windows has detect something ! then you install a driver to tell the windows "what it is"
when no audio driver is detected , it means any installation of any driver can't be useful!
you should check your windows , you sound card , is it "PCI" ?
for windows you should check the files, maybe some updates can help you,
if the sound card is in PCI slot , and it is a long time it is stuck in there, pull it out , switch on your pc, check the windows has any changes or not , then again put back your card !
probably windows recognize sound card, THEN you sould install a driver!

force123 · 30-07-2007, 07:24 AM

hmm, try downloading KB835221.exe
not sure about your sound card but it has worked for many people, give it a try!

o14v · 11-10-2008, 01:46 PM

Quote:

Originally Posted by RHochstenbach

Try to open the file CTMSFSYN in that screen. If that doesn't work, then look in the folder WIN2K_XP.

I got the same problem as Olio, and tried your instructions but it didnt install, and in the WIN2k_XP folder cant I find any .inf files.

Got some other suggestions? : )

scorps65 · 11-10-2008, 06:41 PM

Uninstall ANY drivers you've installed up until now.
Shutdown your computer, disconnect the sound card. Start your PC up again. After Windows has loaded, shut it down once again (i know, just do it

)

Now, properly connect the audio card back to your PCI slot. Start Windows up. Insert the CD that came with the card and install the drivers as they instruct you with whatever autoplay screen comes up.

IF you still have trouble , get the driver directly from here: Creative Worldwide Support

25-07-2007, 02:18 AM	#1 (permalink) Top
Olio Geek Trainee Join Date: Jul 2007 Posts: 3 Status: Offline	No sound This is what is says every time I go to try to click on the sound system. "There are no supported audio device available." I go into sounds and audio device Properties and it says "no audio device" I have a Creative Sound Blaster X-Fi Elite Pro and Logitech Z-5500 Digital speakers. I tried to up the driver for the Creative product and it told me that: "Setup is unable to detect a supported product on our system. " If you could please help me. If you need to know anything else just ask.

25-07-2007, 12:10 PM	#4 (permalink) Top
megamaced Geek Geek Geek! Join Date: Nov 2005 Age: 24 Male Posts: 3,468 Times Helpful: 352 My Mood: Fine Status: Offline My Computer	Clearly you've downloaded the wrong driver for your product. Go back to Creative's website and download the correct driver. Install as instructed __________________ "A computer is like air conditioning: it becomes useless when you open windows". ~Linus Torvalds

11-10-2008, 06:41 PM	#10 (permalink) Top
scorps65 Mega Geek Join Date: Nov 2007 Age: 20 Male Posts: 375 Times Helpful: 22 My Mood: Psychadelic Status: Offline My Computer	Uninstall ANY drivers you've installed up until now. Shutdown your computer, disconnect the sound card. Start your PC up again. After Windows has loaded, shut it down once again (i know, just do it ) Now, properly connect the audio card back to your PCI slot. Start Windows up. Insert the CD that came with the card and install the drivers as they instruct you with whatever autoplay screen comes up. IF you still have trouble , get the driver directly from here: Creative Worldwide Support __________________

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25-07-2007, 01:50 AM	#2 (permalink) Top
Olio Geek Trainee Join Date: Jul 2007 Posts: 3 Status: Offline	If this helps

25-07-2007, 04:42 PM	#5 (permalink) Top
Olio Geek Trainee Join Date: Jul 2007 Posts: 3 Status: Offline	This is where I got after I put the cd in and click on audio then driver. I tried going to Creative and downloading it, but all it said was unable to detect.....

29-07-2007, 05:32 PM	#7 (permalink) Top
force123 Geek Trainee Join Date: Jul 2007 Posts: 4 Times Helpful: 1 Status: Offline	you guys are probably wrong : "when the windows do not detect any device , it is imposible to install any driver!" if you have notice even when you set a dial up modem , in the device manager one yellow question mark will appear, it means windows has detect something ! then you install a driver to tell the windows "what it is" when no audio driver is detected , it means any installation of any driver can't be useful! you should check your windows , you sound card , is it "PCI" ? for windows you should check the files, maybe some updates can help you, if the sound card is in PCI slot , and it is a long time it is stuck in there, pull it out , switch on your pc, check the windows has any changes or not , then again put back your card ! probably windows recognize sound card, THEN you sould install a driver!

30-07-2007, 07:24 AM	#8 (permalink) Top
force123 Geek Trainee Join Date: Jul 2007 Posts: 4 Times Helpful: 1 Status: Offline	hmm, try downloading KB835221.exe not sure about your sound card but it has worked for many people, give it a try!

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