No sound on speakers. Cannot find Multimedia Audio Controller.

jlevitas · 04-08-2008, 07:37 PM

Hello,

I recently had everything wiped on my computer so it appeared how it did when I first bought it. I've managed to get everything up and running again besides the speakers. There is no sound. The setup detects 'Multimedia Audio Controller' but then gives me the message: The hardware cannot be installed because the wizard cannot find the necessary software. In addition the Multimedia Audio Controller has a big yellow exclaimation mark next to the icon, as does Ethernet Controller, in Device Manager. I'm sure one of you guys probably know what the problem is- please enlighten me. Thank you.

The computer is a Dell Dimension 3000 with Windows XP.

Sniper · 04-08-2008, 09:26 PM

you just need to download and install the drivers from here Dell Support Home Page select your model and download the required drivers.

jlevitas · 04-08-2008, 10:14 PM

Thanks for your speedy response. I did all that. I selected the model, went to the Audio section and ran the Analog Devices driver. However it didn't install and I received the message: The audio driver file does not support you computer.

Sniper · 04-08-2008, 10:24 PM

Is that the exact error message you get if not can you post the correct message?

Edit: after selecting your model set the "Importance" select box to "Recommended"

then download/install the chipset drivers, I think thats what you need.

jlevitas · 05-08-2008, 01:30 AM

Hello. The exact message is: The audio driver files do not support your computer software.
Although I should mention that when I filter for "Recommended" downloads on the Dell Drivers and Downloads Search Criteria page, the audio download previously mentioned is not listed (meaning its an optional download). Could I be missing another essential download? Thanks again.

Sniper · 05-08-2008, 01:01 PM

Download the intel drivers under the "chipset" category as I mentioned above.

jlevitas · 05-08-2008, 03:05 PM

OK, did that. As it was installing it came up with a "found new hardware" notification. However, even after restarting my computer I still get the same message.

Sniper · 05-08-2008, 06:49 PM

That should have done it really, check your sound settings to make sure nothings muted.

under device manager do you have some devices listed with an explanation mark?

jlevitas · 05-08-2008, 11:20 PM

When I try to access volume control I receive the message: "There are no active mixer devices available. To install mixer devices etc etc"

Under device manager both the multimedia audio controller and ethernet controller have yellow exclamation marks. I'm guessing this isn't good news.

Sniper · 05-08-2008, 11:30 PM

follow these instructions in the same order (apparently if you don't sound won't work)

Dell - Support

The sound drivers you downloaded from dell should work or download the ones from here Download Dell Dimension 3000 ADI Audio Driver Driver for Windows XP - Softpedia.

generally you need to install chipset drivers before sound etc...

jlevitas · 06-08-2008, 02:10 PM

I followed your instructions and reinstalled the drivers in that order and still get the message "The audio driver files do not support your computer software" when I try to run the audio drive, even when I download it from Download Dell Dimension 3000 ADI Audio Driver Driver for Windows XP - Softpedia.

jlevitas · 06-08-2008, 05:58 PM

Ah success! I uninstalled the multimedia audio controller, then selected add new hardware. It worked this time around. Must have been due to the installation of the drivers in the correct order. Thanks a lot for your time and help!

04-08-2008, 07:37 PM	#1 (permalink) Top
jlevitas Geek Trainee Join Date: Aug 2008 Posts: 8 Status: Offline	No sound on speakers. Cannot find Multimedia Audio Controller. Hello, I recently had everything wiped on my computer so it appeared how it did when I first bought it. I've managed to get everything up and running again besides the speakers. There is no sound. The setup detects 'Multimedia Audio Controller' but then gives me the message: The hardware cannot be installed because the wizard cannot find the necessary software. In addition the Multimedia Audio Controller has a big yellow exclaimation mark next to the icon, as does Ethernet Controller, in Device Manager. I'm sure one of you guys probably know what the problem is- please enlighten me. Thank you. The computer is a Dell Dimension 3000 with Windows XP.

04-08-2008, 09:26 PM	#2 (permalink) Top
Sniper Administrator Join Date: Oct 2001 Age: 25 Male Posts: 4,436 Times Helpful: 120 My Mood: Bored Status: Offline My Computer	you just need to download and install the drivers from here Dell Support Home Page select your model and download the required drivers. __________________ Zone 365 \| F@H Team \| Team Stats \| Use The Thank You System \| My Groups: Manchester United \| Apple

04-08-2008, 10:24 PM	#4 (permalink) Top
Sniper Administrator Join Date: Oct 2001 Age: 25 Male Posts: 4,436 Times Helpful: 120 My Mood: Bored Status: Offline My Computer	Is that the exact error message you get if not can you post the correct message? Edit: after selecting your model set the "Importance" select box to "Recommended" then download/install the chipset drivers, I think thats what you need. __________________ Zone 365 \| F@H Team \| Team Stats \| Use The Thank You System \| My Groups: Manchester United \| Apple

05-08-2008, 01:01 PM	#6 (permalink) Top
Sniper Administrator Join Date: Oct 2001 Age: 25 Male Posts: 4,436 Times Helpful: 120 My Mood: Bored Status: Offline My Computer	Download the intel drivers under the "chipset" category as I mentioned above. __________________ Zone 365 \| F@H Team \| Team Stats \| Use The Thank You System \| My Groups: Manchester United \| Apple

05-08-2008, 06:49 PM	#8 (permalink) Top
Sniper Administrator Join Date: Oct 2001 Age: 25 Male Posts: 4,436 Times Helpful: 120 My Mood: Bored Status: Offline My Computer	That should have done it really, check your sound settings to make sure nothings muted. under device manager do you have some devices listed with an explanation mark? __________________ Zone 365 \| F@H Team \| Team Stats \| Use The Thank You System \| My Groups: Manchester United \| Apple

04-08-2008, 10:14 PM	#3 (permalink) Top
jlevitas Geek Trainee Join Date: Aug 2008 Posts: 8 Status: Offline	Thanks for your speedy response. I did all that. I selected the model, went to the Audio section and ran the Analog Devices driver. However it didn't install and I received the message: The audio driver file does not support you computer.

05-08-2008, 01:30 AM	#5 (permalink) Top
jlevitas Geek Trainee Join Date: Aug 2008 Posts: 8 Status: Offline	Hello. The exact message is: The audio driver files do not support your computer software. Although I should mention that when I filter for "Recommended" downloads on the Dell Drivers and Downloads Search Criteria page, the audio download previously mentioned is not listed (meaning its an optional download). Could I be missing another essential download? Thanks again.

05-08-2008, 03:05 PM	#7 (permalink) Top
jlevitas Geek Trainee Join Date: Aug 2008 Posts: 8 Status: Offline	OK, did that. As it was installing it came up with a "found new hardware" notification. However, even after restarting my computer I still get the same message.

05-08-2008, 11:20 PM	#9 (permalink) Top
jlevitas Geek Trainee Join Date: Aug 2008 Posts: 8 Status: Offline	When I try to access volume control I receive the message: "There are no active mixer devices available. To install mixer devices etc etc" Under device manager both the multimedia audio controller and ethernet controller have yellow exclamation marks. I'm guessing this isn't good news.

05-08-2008, 11:30 PM	#10 (permalink) Top
Sniper Administrator Join Date: Oct 2001 Age: 25 Male Posts: 4,436 Times Helpful: 120 My Mood: Bored Status: Offline My Computer	follow these instructions in the same order (apparently if you don't sound won't work) Dell - Support The sound drivers you downloaded from dell should work or download the ones from here Download Dell Dimension 3000 ADI Audio Driver Driver for Windows XP - Softpedia. generally you need to install chipset drivers before sound etc... __________________ Zone 365 \| F@H Team \| Team Stats \| Use The Thank You System \| My Groups: Manchester United \| Apple

06-08-2008, 02:10 PM	#11 (permalink) Top
jlevitas Geek Trainee Join Date: Aug 2008 Posts: 8 Status: Offline	I followed your instructions and reinstalled the drivers in that order and still get the message "The audio driver files do not support your computer software" when I try to run the audio drive, even when I download it from Download Dell Dimension 3000 ADI Audio Driver Driver for Windows XP - Softpedia.

06-08-2008, 05:58 PM	#12 (permalink) Top
jlevitas Geek Trainee Join Date: Aug 2008 Posts: 8 Status: Offline	Ah success! I uninstalled the multimedia audio controller, then selected add new hardware. It worked this time around. Must have been due to the installation of the drivers in the correct order. Thanks a lot for your time and help!

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