Print job will not print or delete from queue

programaddic · 12-04-2007, 03:01 PM

I'm having a terrible time getting this print job to delete.

I've tried deleting the job and it just sits there, clogging up the printer for my computer only. Others connected to the printer can print just fine which leads me to believe its something with my printer spool.
I have stopped and restarted the printer service, and also stopped the service and then restarted the machine.
I have deleted the printer, only to find that when I bring it back (before or after a restart) that the print job is still there.
I have navigated to System32\spool\PRINTERS to delete whatever file is in there, but nothing is ever there.
I have also restarted the printer but to no avail.
Its a network printer, but I have been given rights to modify settings etc. There is one setting that I was told to try but it is grayed out for me (maybe I don't have full rights?) "Enable Bi-Directional Support under the Ports Tab.

Any thoughts?

edijs · 13-04-2007, 05:27 AM

what about the machine the printer is installed on (ie the one that is sharing this printer)? Sometimes, when one PC on my network is unable to delete the printing task on itself, I cand delete it on the sharers PC.

programaddic · 13-04-2007, 01:12 PM

the printer isn't connected to one specific computer i don't think. its just a printer that is on the network.

i've tried re-installing the drivers but they always hang on my machine

HP Officejet 7410

12-04-2007, 03:01 PM	#1 (permalink) Top
programaddic Geek Trainee Join Date: Apr 2007 Posts: 2 Status: Offline	Print job will not print or delete from queue I'm having a terrible time getting this print job to delete. I've tried deleting the job and it just sits there, clogging up the printer for my computer only. Others connected to the printer can print just fine which leads me to believe its something with my printer spool. I have stopped and restarted the printer service, and also stopped the service and then restarted the machine. I have deleted the printer, only to find that when I bring it back (before or after a restart) that the print job is still there. I have navigated to System32\spool\PRINTERS to delete whatever file is in there, but nothing is ever there. I have also restarted the printer but to no avail. Its a network printer, but I have been given rights to modify settings etc. There is one setting that I was told to try but it is grayed out for me (maybe I don't have full rights?) "Enable Bi-Directional Support under the Ports Tab. Any thoughts?

13-04-2007, 05:27 AM	#2 (permalink) Top
edijs Programmer Join Date: Sep 2006 Age: 22 Male Posts: 523 Times Helpful: 16 My Mood: Busy Status: Offline My Computer	what about the machine the printer is installed on (ie the one that is sharing this printer)? Sometimes, when one PC on my network is unable to delete the printing task on itself, I cand delete it on the sharers PC. __________________ Come to Latvia \| Crossfade, Element Eighty, Seether \| The Best Series Ever \| Love the classics: PlayStationOne \| Works well for me \| Opera rocks \| My Ride

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13-04-2007, 01:12 PM	#3 (permalink) Top
programaddic Geek Trainee Join Date: Apr 2007 Posts: 2 Status: Offline	the printer isn't connected to one specific computer i don't think. its just a printer that is on the network. i've tried re-installing the drivers but they always hang on my machine HP Officejet 7410

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