Sound card problem, No sound!

RoryG · 03-04-2007, 11:41 PM

Hiya guys,

Basically I had to totally re-install Windows and I have no drivers for anything really, except Intel ones.

The main problem is the audio/sound card driver, I have been to the Dell support page, downloaded the correct drivers for my soundcard but every time I run the installer it comes up with an error message saying:

Error: Setup is unable to find a supported product on your system. Please ensure that your product is properly installed before attempting to run this setup again.

This is one of those problems which drives you to the end of insanity and I'm so pissed off right now!

If anyone could send me in the right direction, else it's a pricey visit to PC World... again!

N.B: I have no Resource CD of any type, just to let you know.

Karanislove · 04-04-2007, 01:03 AM

What is the Name of Sound Card?? I mean Which company n model?

Check in your Device Manager, is there anything in the Yellow Exclamatory sign?

RoryG · 04-04-2007, 10:57 AM

Aha, The sound card has now appeared on the Device Manager list, but it seems to be a very old one.. very old. This maybe be because I installed an old version of the sound card driver yesterday. But I fail to see why this would have made any difference if it is a different model as surely the same error would pop up.

Now the icon has a (!) next to it on the Device manager window, and I have right clicked update driver all to now avail, even googled the name of the card on the device list. (Sound Blaster 16 or AWE32 or compatible (WDM)).

Addis · 04-04-2007, 12:13 PM

Tried these? Sound Blaster 16 driver - Google Search

RoryG · 04-04-2007, 12:37 PM

Yup tried that and installed one and now the Soundcard isn't even on the Device Manager list anymore :s.

ferg · 04-04-2007, 02:14 PM

Have you tried installing the sound card in a different pci slot?

Karanislove · 04-04-2007, 10:39 PM

I dont think that I have got the different set of drivers then you have found on the net...
Creative Labs Sound Blaster 16/32/AWE Drivers - Free Software Downloads and Software Reviews - Download.com

But do it differently this time. Go to device manager, right click on the yellow ! sign, uninstall it. Restart your computer. Your computer will detect new hardware and will take you through a wizard...Go through that wizard and install respectively....

Also, Fregs method is worth a try...

pingers · 23-08-2007, 01:44 PM

If you're still having this problem, even though it's been a while, get a program called "Unknown Devices". It'll give you the exact model number. Also, I'm pretty sure the dell utilities actually extract all the files to a folder (C:\Cabs if I remember right), so you could try update drivers, locate manually, then browsing to the appropriate folder.

03-04-2007, 11:41 PM	#1 (permalink) Top
RoryG Geek Trainee Join Date: Apr 2007 Gender: Male Posts: 3 Status: Offline	Sound card problem, No sound! Hiya guys, Basically I had to totally re-install Windows and I have no drivers for anything really, except Intel ones. The main problem is the audio/sound card driver, I have been to the Dell support page, downloaded the correct drivers for my soundcard but every time I run the installer it comes up with an error message saying: Error: Setup is unable to find a supported product on your system. Please ensure that your product is properly installed before attempting to run this setup again. This is one of those problems which drives you to the end of insanity and I'm so pissed off right now! If anyone could send me in the right direction, else it's a pricey visit to PC World... again! N.B: I have no Resource CD of any type, just to let you know.

04-04-2007, 01:03 AM	#2 (permalink) Top
Karanislove It's D Grav80 Of Luv Join Date: Jan 2006 Age: 23 Male Posts: 3,460 Times Helpful: 160 My Mood: Cool Status: Offline My Computer	What is the Name of Sound Card?? I mean Which company n model? Check in your Device Manager, is there anything in the Yellow Exclamatory sign? __________________ __________________________________________________ ___ Troubleshoot a Dead/Unbootable PC / Microsoft Events Viewer Troubleshoot Printer / Most Common Home Audio Problems_

04-04-2007, 12:13 PM	#4 (permalink) Top
Addis The King Join Date: Jan 2004 Age: 18 Male Posts: 5,254 Times Helpful: 402 My Mood: Drunk Status: Offline My Computer	Tried these? Sound Blaster 16 driver - Google Search __________________ Never trust a program you don't have the source code for. My website \| Powerful Desktop Linux \| Linux for human beings \| Linux for power users \| Linux for ricers

04-04-2007, 02:14 PM	#6 (permalink) Top
ferg Manbearpig Join Date: May 2004 Age: 25 Male Posts: 539 Times Helpful: 26 My Mood: Innocent Status: Offline My Computer	Have you tried installing the sound card in a different pci slot? __________________ FREE STUFF Spybot S&D Ad-Aware Spyware Blaster Comodo Free Firewall Speedfan Ad Block Plus (Plugin for Firefox)

04-04-2007, 10:39 PM	#7 (permalink) Top
Karanislove It's D Grav80 Of Luv Join Date: Jan 2006 Age: 23 Male Posts: 3,460 Times Helpful: 160 My Mood: Cool Status: Offline My Computer	I dont think that I have got the different set of drivers then you have found on the net... Creative Labs Sound Blaster 16/32/AWE Drivers - Free Software Downloads and Software Reviews - Download.com But do it differently this time. Go to device manager, right click on the yellow ! sign, uninstall it. Restart your computer. Your computer will detect new hardware and will take you through a wizard...Go through that wizard and install respectively.... Also, Fregs method is worth a try... __________________ __________________________________________________ ___ Troubleshoot a Dead/Unbootable PC / Microsoft Events Viewer Troubleshoot Printer / Most Common Home Audio Problems_

04-04-2007, 10:57 AM	#3 (permalink) Top
RoryG Geek Trainee Join Date: Apr 2007 Gender: Male Posts: 3 Status: Offline	Aha, The sound card has now appeared on the Device Manager list, but it seems to be a very old one.. very old. This maybe be because I installed an old version of the sound card driver yesterday. But I fail to see why this would have made any difference if it is a different model as surely the same error would pop up. Now the icon has a (!) next to it on the Device manager window, and I have right clicked update driver all to now avail, even googled the name of the card on the device list. (Sound Blaster 16 or AWE32 or compatible (WDM)).

04-04-2007, 12:37 PM	#5 (permalink) Top
RoryG Geek Trainee Join Date: Apr 2007 Gender: Male Posts: 3 Status: Offline	Yup tried that and installed one and now the Soundcard isn't even on the Device Manager list anymore :s.

23-08-2007, 01:44 PM	#8 (permalink) Top
pingers Geek Trainee Join Date: Aug 2007 Posts: 19 Status: Offline	If you're still having this problem, even though it's been a while, get a program called "Unknown Devices". It'll give you the exact model number. Also, I'm pretty sure the dell utilities actually extract all the files to a folder (C:\Cabs if I remember right), so you could try update drivers, locate manually, then browsing to the appropriate folder.

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