Sound lost in my laptop Toshiba satellite pro a120

simoh909 · 11-06-2007, 12:20 PM

Hi,
Please help me in this problem:

I have a laptop pc -toshiba satellite pro a120- equipped with a sound card -Realtek High Definition (ALC262)-.
The problem arrived when I replaced the preinstalled operating system (which a Vista) by Windows XP and exactly when I installed the updates of Microsoft

. After I have any more sound neither in the high internal speakers nor in the ear-phones. I believed at the beginning that the problem is due to the drivers thus I installed the last drivers of realtek. but without result. after I restored Windows Vista via Cd restore of toshiba. but always without any result. when I check the peripherals manager, I didn't find any problem nor no conflicts between peripherals. I really did all that it is necessary to do but without any positive result. Thus I address to you so that you help me. especially that I lost hope and I fears that these cursed updates of Windows xp

roasted the sound card.

Thanks you.

JimBowen · 11-06-2007, 06:01 PM

In the device manager, is there a question mark or an exclamation mark next to sound and audio devices?

simoh909 · 11-06-2007, 10:15 PM

No there isn't any conflict or problems in hardware listed in the device manager (there isn't any sign or exclamation that appear in the device list)

simoh909 · 14-06-2007, 10:18 PM

Hi

is there a tool that can make a hardware diagnostic of the sound card chipset? beacause i think perhaps the problem is due to a an internal memory (of the sound card) issue.

simoh909 · 14-06-2007, 11:23 PM

OHHHHHHHHHHHHHHHHHHHH YEAAAAAAAAAAAHHHHHHHHHH !!!!
Good news my friends
sound come back

thanks to god
i'm listenning now to beethoveen....it's a very nice music

this is solution :
for me it's due to a mute caused by the program of toshiba related to the specials functions keys
using fn+mute (off/on) don't work before but when i use it with an other function key .... the sound come back

so for the persons who have the same problem do this :

press fn (function key)+mute key (F1) --------> result : mute off
press fn (function key)+mute key (F1) --------> result : mute on
press then fn + lock screen key (F2) ----------> screen locked
after press Enter key -------------------------> login screen and the return of SOUND

i hope that can help

(excuse me microsoft)

and special thanks to JimBoween for his effort

11-06-2007, 12:20 PM	#1 (permalink) Top
simoh909 Geek Trainee Join Date: Jun 2007 Posts: 4 Status: Offline	Sound lost in my laptop Toshiba satellite pro a120 Hi, Please help me in this problem: I have a laptop pc -toshiba satellite pro a120- equipped with a sound card -Realtek High Definition (ALC262)-. The problem arrived when I replaced the preinstalled operating system (which a Vista) by Windows XP and exactly when I installed the updates of Microsoft . After I have any more sound neither in the high internal speakers nor in the ear-phones. I believed at the beginning that the problem is due to the drivers thus I installed the last drivers of realtek. but without result. after I restored Windows Vista via Cd restore of toshiba. but always without any result. when I check the peripherals manager, I didn't find any problem nor no conflicts between peripherals. I really did all that it is necessary to do but without any positive result. Thus I address to you so that you help me. especially that I lost hope and I fears that these cursed updates of Windows xp roasted the sound card. Thanks you.

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11-06-2007, 06:01 PM	#2 (permalink) Top
JimBowen Geek Join Date: Sep 2005 Age: 26 Male Posts: 90 Times Helpful: 8 Status: Offline My Computer	In the device manager, is there a question mark or an exclamation mark next to sound and audio devices?

11-06-2007, 10:15 PM	#3 (permalink) Top
simoh909 Geek Trainee Join Date: Jun 2007 Posts: 4 Status: Offline	No there isn't any conflict or problems in hardware listed in the device manager (there isn't any sign or exclamation that appear in the device list)

14-06-2007, 10:18 PM	#4 (permalink) Top
simoh909 Geek Trainee Join Date: Jun 2007 Posts: 4 Status: Offline	Hi is there a tool that can make a hardware diagnostic of the sound card chipset? beacause i think perhaps the problem is due to a an internal memory (of the sound card) issue.

14-06-2007, 11:23 PM	#5 (permalink) Top
simoh909 Geek Trainee Join Date: Jun 2007 Posts: 4 Status: Offline	OHHHHHHHHHHHHHHHHHHHH YEAAAAAAAAAAAHHHHHHHHHH !!!! Good news my friends sound come back thanks to god i'm listenning now to beethoveen....it's a very nice music this is solution : for me it's due to a mute caused by the program of toshiba related to the specials functions keys using fn+mute (off/on) don't work before but when i use it with an other function key .... the sound come back so for the persons who have the same problem do this : press fn (function key)+mute key (F1) --------> result : mute off press fn (function key)+mute key (F1) --------> result : mute on press then fn + lock screen key (F2) ----------> screen locked after press Enter key -------------------------> login screen and the return of SOUND i hope that can help (excuse me microsoft) and special thanks to JimBoween for his effort

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