"has not passed windows logo testing to verify its compatibility with windows XP"

Hi

I recently has a virus on my computer which wiped my system clean. After formatting i realised that my computer had no sound. I found that my computer has a realtek sound card. In device manager it says "no audio device". I went on to realtek website and installed AC'97 but when it comes close to the end of the installation i get a message that tells me that the software isn't digitally signed so may not be compatible with windows. I clicked "continue anyway" and after a few seconds my system automatically restarts. So i still have no sound on my computer. Please please can sumone help me.

Regards
Zara

 

Welcome to hardwareforums zara shafa :beer:

Do you know what model of sound card you have?
Is it a pci card or part of the motherboard? (if so, what motherboard).

If this computer was bought from dell/etc then knowing the model of the computer should be enough for one of us to find a driver

 

Hi

Firstly thank you for getting back to me. I am not very good with computers, imust say. So you asked what model my sound card is. To be honest i haven't got the foggiest idea. How would i know this?

Regards

Zara

 

firstly if you have onboard sound (built into the motherboard) it probably need enabling in the BIOS

to find out exacty what you have download & install & run PCWizard & help us to help you by posting what PCWizard tells you

Edit: yeah, welcome & merry christmas

 

Hi

I am sorry to sound dumb. I have installed PC Wizard. What am i clicking into as there are a number of tabs on the left hand side.

 

click "Hardware" & then click an icon on the Hardware tab & PCWizard will tell you exactly what you have in your system e.g. your motherboard make and model (the motherboard is listed as "Mainboard")[ot]sorry, but i use Linux & i can't remember much about XP[/ot]

 

Hi

I think this is what u are asking for

Mainboard : NEC COMPUTERS INTERNATIONAL PALOMAR (MS-6763)
Chipset : Intel i865PE
Processor : Intel Pentium 4 @ 2800 MHz
Physical Memory : 512 MB (2 x 256 DDR-SDRAM )
Video Card : ATI Technologies Inc Radeon 9200 SE Series (RV280)
Hard Disk : Maxtor (164 GB)
DVD-Rom Drive : SONY DVD-ROM DDU1615
DVD-Rom Drive : PIONEER DVD-RW DVR-110D
Monitor Type : 17 inches
Network Card : Realtek Semiconductor RT8139 (A/B/C/810x/813x/C+) Fast Ethernet Adapter
Operating System : Microsoft Windows XP Home Edition 5.01.2600 Service Pack 2
DirectX : Version 9.0c

 

not all i wanted, but it' enough, the sound drivers you require are here
if it still doesn't work you may need to just reboot or reboot and enter the BIOS and make sure the onboard sound card is enabled, but, first try just installing the drivers

Edit: BTW: how did you get an Australian motherboard ?

 

Hi

I have this board becuz a friend of a friend made my computer so he must have used equipment brought from the internet which must have worked out cheaper for him

 

OMG it has worked. I have been struggling with this for the last month. Thank you sssoooo much.

 

Even i have a similar kind of issue while formating i had the same logo testing error...any how i continued with the installation and everything went good...but now the audio is not coming....it also shows drivers installed perfectly...please help me with this problem.....it has onboard sound card only...Mainboard : Intel D915GLVG
Awaiting your response.....

 

This happens for many reasons. Most important is. if you have laptop then download the drivers for your model from the internet. In case it is a desktop then you need to find out what components you have and then get the drivers. You can get more details on this site. I use this regularly to sort out my day to day problems:

Dummy Essentials

 

HI
I am having a issue.trying to install soundcard driver.Did alomost 100 times.Its saying not passing windows logo.STOP or continue anyway.

I have built in soundcard.Done the pc wizard.
Mainboard : Intel D845GERG2
Chipset : Intel i845GE
Processor : Intel Pentium 4 @ 2666 MHz
Physical Memory : 1280 MB
Video Card : NVIDIA GeForce2 MX/MX 400 (Microsoft Corporation)
Hard Disk : ST340014A (40 GB)
DVD-Rom Drive : ASUS DRW-1814BL
DVD-Rom Drive : DVD-16X DVD1648/BKH
Monitor Type : COMPAQ COMPAQ 1501 - 15 inches
Network Card : Intel Corporation 82801DB/DBL (ICH4/ICH4-L) PRO/100 VE Network Connection
Operating System : Microsoft Windows XP Professional 5.01.2600 Service Pack 2
DirectX : Version 9.0c (March 2006)

PLEASE NEED HELP BADLY...

 

Its just a desktop...

 

firstly calm down, secondly try following this (your mobo only) if you still have probs please create a new thread as many forum members (myself included) don't usually help someone who hijacks an existing thread, as i feel it could be construed as being rude

anyway, please create a new thread if you need further help

BTW: no offence intended