Vista related? Please help...

Benj92 · 02-07-2008, 12:58 AM

Well I guess this is to do with Vista...
I recently bought a new Philips LS1601 computer.
However when I turn the computer on it loads up and then goes to a screen which says "Other User" when I click on that and it asks for an user name and password - But I never made an account, so I don't know the user name or password - Meaning I can't sign into the computer.
I've tried various obvious user names and passwords - "Administrator" "User" "Guest" etc. but none of them worked.
Also there's a button in the bottom left what when you hover over it, it says "Ease of access" but when you click on it, it does nothing.

I read through one of the booklets I got with the computer and it said I was meant to go through a page-by-page Windows Vista installation, what never came up, it just went straight to the log in bit.

I hope all of that makes sense.
Does anyone know how I would be able to fix this problem?

Thanks. Ben.

Ghostman 1 · 02-07-2008, 01:06 PM

have you tried f8 at startup, then safe mode then see if you are able to bypass the welcome screen.

Benj92 · 02-07-2008, 01:48 PM

When I press F8, I get three safe mode options "Safe Mode" "Safe Mode with Networking" and "Safe Mode with Command Prompt" I've tried all three but each time I only got the screen I did before with only the "Other User" account.

Ghostman 1 · 02-07-2008, 02:31 PM

should be SAFE MODE Only, If that doesn't work, you might have to use the setup cd to fix...

Benj92 · 02-07-2008, 02:38 PM

Should wiping the computer and then reinstalling Vista work?

Ghostman 1 · 02-07-2008, 06:45 PM

yes, a fresh install will work, then you can make your own using name and password.
Do you have a recovery disk ?

Benj92 · 02-07-2008, 10:02 PM

Well, when I realised that the computer wasn't working correctly, I rang the helpline and they said that they'll send me a disc to wipe the computer and reinstall Vista - That was on Monday, so hopefully I'll get the disc tomorrow or Friday. If not then I'll talk to my mums mate who could probably do it.

02-07-2008, 12:58 AM	#1 (permalink) Top
Benj92 Geek Trainee Join Date: Jul 2008 Posts: 4 Status: Offline	Vista related? Please help... Well I guess this is to do with Vista... I recently bought a new Philips LS1601 computer. However when I turn the computer on it loads up and then goes to a screen which says "Other User" when I click on that and it asks for an user name and password - But I never made an account, so I don't know the user name or password - Meaning I can't sign into the computer. I've tried various obvious user names and passwords - "Administrator" "User" "Guest" etc. but none of them worked. Also there's a button in the bottom left what when you hover over it, it says "Ease of access" but when you click on it, it does nothing. I read through one of the booklets I got with the computer and it said I was meant to go through a page-by-page Windows Vista installation, what never came up, it just went straight to the log in bit. I hope all of that makes sense. Does anyone know how I would be able to fix this problem? Thanks. Ben.

02-07-2008, 01:48 PM	#3 (permalink) Top
Benj92 Geek Trainee Join Date: Jul 2008 Posts: 4 Status: Offline	When I press F8, I get three safe mode options "Safe Mode" "Safe Mode with Networking" and "Safe Mode with Command Prompt" I've tried all three but each time I only got the screen I did before with only the "Other User" account. Last edited by Benj92; 02-07-2008 at 01:51 PM.

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02-07-2008, 01:06 PM	#2 (permalink) Top
Ghostman 1 Ultra Geek Join Date: May 2006 Gender: Male Posts: 730 Times Helpful: 34 My Mood: Mellow Status: Offline	have you tried f8 at startup, then safe mode then see if you are able to bypass the welcome screen.

02-07-2008, 02:31 PM	#4 (permalink) Top
Ghostman 1 Ultra Geek Join Date: May 2006 Gender: Male Posts: 730 Times Helpful: 34 My Mood: Mellow Status: Offline	should be SAFE MODE Only, If that doesn't work, you might have to use the setup cd to fix...

02-07-2008, 02:38 PM	#5 (permalink) Top
Benj92 Geek Trainee Join Date: Jul 2008 Posts: 4 Status: Offline	Should wiping the computer and then reinstalling Vista work?

02-07-2008, 06:45 PM	#6 (permalink) Top
Ghostman 1 Ultra Geek Join Date: May 2006 Gender: Male Posts: 730 Times Helpful: 34 My Mood: Mellow Status: Offline	yes, a fresh install will work, then you can make your own using name and password. Do you have a recovery disk ?

02-07-2008, 10:02 PM	#7 (permalink) Top
Benj92 Geek Trainee Join Date: Jul 2008 Posts: 4 Status: Offline	Well, when I realised that the computer wasn't working correctly, I rang the helpline and they said that they'll send me a disc to wipe the computer and reinstall Vista - That was on Monday, so hopefully I'll get the disc tomorrow or Friday. If not then I'll talk to my mums mate who could probably do it.

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