Gigabyte Gtx 960 4gb Causing The Monitors To Shutdown While Working

Discussion in 'Video Cards, Displays and TV Tuners' started by Ashen Perera, Oct 1, 2015.

  1. Ashen Perera

    Ashen Perera Geek Trainee

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    I decided to upgrade my graphics[​IMG] card. I had a XFX 7770 2gb by amd and I upgraded to gigabyte gtx 960 4gb. I installed new graphics card without any issue, on start up 1st thing I did was got rid of all my amd drivers (amd catalyc control centre) however little did I know that my chipset was also amd, so at this point I have deleted all my chipset drivers therefore none of my usb ports were working, I do not have a CD ROM. However I managed to work around the issue. I used a laptop to download the chipset drivers and transferred the files on my pc using the network. I installed the drivers and everything was back to normal, then I installed the drivers for my new graphics card. I have 2 monitors and I would like to connect both of them using dvi cables. My new graphics card allow me to connect DVI-D (Dual link) and DVI-I (dual link) One of my DVI cable has a DVI-D (Dual Link) output and other cable has DVI-D (Single link) output. However DVI-D (dual link) input on my graphics card is not working with either monitor so I used a DVI to HDMI converter to get both my monitors working. So after I got everything to work, now I get a whole another problem. Both my monitors turn off when im working on my pc however the PC itself do not turn off its just the monitors. Then it says "no signal" as if the monitors are not recognized. After about 10-15 mins it restart itself and the monitors come back on and the loop continue. On top of that sometime now my PC decide itself to restart it self. I thought to reinstall my chipset with latest drivers however I cant even do that as when I go on to the AMD website and download the driver that I need it keeps saying "this driver is not supported for this windows". So what I was going to do next was a clean windows install and install all the drivers from scratch but before I do that is there a fix for this issue?? Please help.

    It could be a compatibility issue if it is please let me know so I can return this graphics card, please find my PC[​IMG] specs bellow

    Asus sabertooth 990fx r2.0
    AMD FX 8350 black edition
    Corsair H60 Water Cooler
    16gb Corsair Vengance 1600mhz
    Corsair CX750 Builder Series CX 750W ATX/EPS 80 PLUS Bronze PSU
    Gigabyte NVIDIA GTX 960 WINDFORCE 2X Graphics Card - 4GB
    120gb Kingston hyper x SSD (boot driver)
    1TD Seagate Barracuda HDD
    2TD Seagate Barracuda HDD
     
  2. Wicked Mystic

    Wicked Mystic Big Geek

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    No serious issues on parts.

    Not good. Generally DVI port compatibility problems are very rare so if that port really is not working on two different monitors, video card is probably broken. If possible, choose different card on return. GTX960 4GB is overpriced and slow.
     
  3. Ashen Perera

    Ashen Perera Geek Trainee

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    What other cards would you suggest in the same price range?
     
  4. Wicked Mystic

    Wicked Mystic Big Geek

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    AMD R9 280 or 280X. Solid performers with good price. Availability is very limited though.

    AMD R9 285. Newer one with some improvements and some weaknesses (2GB memory vs 3GB on 280(X)).

    AMD R9 380. Good availability, replaces R9 280 series.

    All present AMD cards should be better on future DX12 games than present Nvidia cards. Good thing to remember. As for Nvidia, bext choice is GeForce GTX 950. Cheaper than GTX 960 and not that much slower. Because of GTX950 is much cheaper, I see no reason to get overpriced GTX960. Of course, GTX950 have no chance against R9 280/280X/285/380.
     
  5. Ashen Perera

    Ashen Perera Geek Trainee

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    I main will be using the gpu for editing, not too much for gaming, will amd card suit for editing in after effects?
     
  6. Wicked Mystic

    Wicked Mystic Big Geek

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    Generally AMD is much better on GPU computing. Only advantage on Nvidia is Cuda. And Cuda is losing ground because it's Nvidia only. On after effects:
    https://helpx.adobe.com/after-effects/using/rendering-opengl.html

    So unless you need ray-tracing, AMD is generally better choice.

    Some benchmarks show this

    http://ht4u.net/reviews/2015/amd_radeon_r7_370_vs_nvidia_geforce_gtx_950_test/index40.php
    http://www.hwbox.gr/content/408-msi-gtx-950-gaming-2g-page18.html

    GTX950 is purely gaming card just like GTx960.
     
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  7. Ashen Perera

    Ashen Perera Geek Trainee

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    Does haveing more VRAM actually matter for video editing (after effects) I use is for 3D rendering for I want something that can render fast, but at reasonable price
     
  8. Wicked Mystic

    Wicked Mystic Big Geek

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    On video editing GPU power is much more important than VRAM. So answer is quite clearly no.
     
  9. Ashen Perera

    Ashen Perera Geek Trainee

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    I thinking of getting the MSI R9 380 4GB, is this a good choice to replace the Gigabyte GTX 960 4GB?
     
  10. Wicked Mystic

    Wicked Mystic Big Geek

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    Yes, ask if you can change. Of course, there is no point paying full price for R9 380 so if you get another GTX960 4GB from warranty and cannot switch to another product, then accept GTX 960 4GB. Difference is not big.
     
  11. Ashen Perera

    Ashen Perera Geek Trainee

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    Price different is around £5, So I don't really mind
     
  12. Wicked Mystic

    Wicked Mystic Big Geek

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    OK, then go for R9 380.
     
  13. Ashen Perera

    Ashen Perera Geek Trainee

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    Thanks for your help
     
  14. Ashen Perera

    Ashen Perera Geek Trainee

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    Yo man, I got another issue now, I've bought and installed MSI R9 380

    So as I said I got 2 monitors, Monitor 1 is left one and Monitor 2 is the right one. Monitor 1 is primary one but I put the task bar on the secondary monitor, just to make things easier for me. I also got my ps3 hooked up to my Primary monitor (left monitor) using a vga output. So every time I want to play on my ps3 I would change my source on the monitor to analogue, so when I change from HDMI (PC) to analogue (ps3) it's all in working order however when I change back to HDMI (PC) the secondary monitor reset it self bringing all the open windows to the primary monitor including windows task bar, so after this happened I have to move back everything to the way I want. I didn't have this issue with my previous graphics card. My thoughts are something wrong with the drivers, but I could be wrong, can you please help me?
     
  15. Wicked Mystic

    Wicked Mystic Big Geek

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    So your Primary monitor is using HDMI and VGA (for PS3) and another is using HDMI (or DVI) also? That may be a problem.

    Sounds like everything is working as intented. You plug (or activate) HDMI monitor and Windows automatically detects it. That is how it's designed to work. Not driver issue but working as Microsoft says it should work.

    And this only happens when primary monitor is switched from VGA to HDMI? Not when switching from HDMI to VGA?

    First check monitor settings (on monitor, not on Windows) if there is something for monitor auto detection or going to sleep state, that may be problem.

    Also try Catalyst Control center's desktop management interface and create new desktop enviroment. Put fixed desktop settings, that could make auto detection useless.
     
  16. Ashen Perera

    Ashen Perera Geek Trainee

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    Primary montor has HDMI and VGA outputs, to connect the primary monitor I use a HDMI to DVI cable, Secondary montior is connected using DVI to DVI cable
    Secondary Monitor only reset when I change the primary montior from VGA to HDMI and not when switching from HDMI to VGA
     
  17. Wicked Mystic

    Wicked Mystic Big Geek

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    Then you have three legacy displays connected. That may the reason. If possible, try DisplayPort to DVI adapter.
     
  18. Ashen Perera

    Ashen Perera Geek Trainee

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    I only have 2 Monitors though, I ran the same config when I had the xfx r7770, it worked perfectly
     
  19. Wicked Mystic

    Wicked Mystic Big Geek

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    Yes but three connected at same time. It seems HD7770 shares same limitations as R9 380 so problem should be elsewhere. Have you uninstalled previous (HD7770 and Nvidia) drivers? And have you already tried monitor sleep state and desktop enviroment tricks?
     
  20. Ashen Perera

    Ashen Perera Geek Trainee

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    Can you explain more about these 2 tricks please as I did not find desktop environment on my catalyst control centre and what do I need to do for the sleep state?

    Anyway we can take this into instant chat such as Skype or something?
     

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