help needed

Discussion in 'Windows OS's' started by sjhaycroft, Jan 5, 2007.

  1. sjhaycroft

    sjhaycroft Geek Trainee

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    made a new pc today and it keeps getting a blue screen saying it must shut down in order to prevent damage, any ideas as to what it could be? im using vista by the way
     
    sjhaycroft, Jan 5, 2007
    #1
  2. Karanislove

    Karanislove It's D Grav80 Of Luv

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    Havnt used Vista yet but as XP, can u check n see what even viewer says about this problem?(RightClick MyComputer > Manage > Events)
     
    Karanislove, Jan 5, 2007
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  3. sjhaycroft

    sjhaycroft Geek Trainee

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    it says critical 1 , kernel power was cource
     
    sjhaycroft, Jan 5, 2007
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  4. sjhaycroft

    sjhaycroft Geek Trainee

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    Files that help describe the problem:
    C:\Windows\Minidump\Mini010607-04.dmp
    C:\Users\ste\AppData\Local\Temp\WER-48672-0.sysdata.xml
    C:\Users\ste\AppData\Local\Temp\WERCBA7.tmp.version.txt
     
    sjhaycroft, Jan 5, 2007
    #4
  5. RHochstenbach

    RHochstenbach Administrator

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    Try using Win XP or 2000. Maybe this will solve it.
     
    RHochstenbach, Jan 5, 2007
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  6. Karanislove

    Karanislove It's D Grav80 Of Luv

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    It seems more like Virus/adware problem... Delete all the stuff from that Temp folder. Run AV/adware to get rid of virus/adware problem..
     
    Karanislove, Jan 6, 2007
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