We got the same problem here in NL. But in my case, the registration server was overloaded. I paid for the black 16 GB version, so they stored it for me. But I need to wait when the systems are back online, so after the activation I can take it with me There weren't many people in the store, so they where attempting to activate it. It took them 5 hours, then they received an email from T-Mobile that they should try it again tomorrow.