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pack 3 pack 2 or 3 when told by windows that l needed to update to pack 2 (now theres is a pack 3) l followed the links and then my computer went blank and all l could get was ntlr is compressed and then l hade to buy restore disc's. so as you probley know l had lost every thing and my...

Hello all. I am new to all this but l really hope that one of you can help me. I have a virus that norton and avg can find on my computer but they can't get rid of it, so what do i do? jhsd.exe backdoor.jupdate is all l can get :rolleyes: thanks for any help you can give.