Newegg -- Terrible Customer Support?

Computer Forum CPU, Motherboards and Memory
1

Not sure which section to post this in…!

I bought some parts for my new computer on newegg.com last week and I get an e-mail saying that my shipping address isn’t verified with my credit card. I call my credit card and my shipping/billing address and phone number is verified with them. I have been trying to call newegg.com and it is constantly busy, how can an huge company like this have a busy signal. So I tried e-mailing them for the past 3 days and I have not received one response. I have heard such great things about newegg, but this has been some terrible customer support on their part and I was curious if others have ran into this or is this just a fluke?

2

Most likely a big fluke, being the year just changed and it has been the hollidays it’s likely just a glitch and people out for the holliday weekend.

3

Newegg is ususally pretty fast, but I don’t believe they’re operating during the weekend. Additionally, if the CC company isn’t responding, they may not have anything to tell you.

4

It is pretty bad when newegg’s 800 number has been busy for 2 days now and zipzoomfly has already shipped out my order that I placed on the same day that I order from newegg. Newegg has been a big disappointment so far. Hopefully they will get their phone lines working or e-mail me back.