My Samsung DVD burner fails to configure correctly. The device manager manager shows an exclamation mark reporting "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)". I tried to uninstall and reinstall, but the problem stayed unsolved. I tried to update the firmware by downloading file SH-S223F_SB03.exe, but saw no change. The list of files in the driver detail listing is: cdrom.sys, imapi.sys, redbook.sys, and storprop.dll. The problem occurs only on my WinXP Pro OS, while in the Win7 Ultimate, the drive functions flawlessly. (My system is a dual-boot system). What's wrong?
Try these steps: 1. Click on Start --> Run --> and type in 'regedit' followed by the enter key. 2. Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it (or 3. clicking the "+" next to it.) 4. Expand the "SYSTEM" Key 5. Expand the "CurrentControlSet" Key 6. Expand the "Control" Key 7. Expand the "Class" Key 8. Please look for a key containing the following string of letter and numbers: {4D36E965-E325-11CE-BFC1-08002BE10318} 9. High light this key by left clicking once on it 10. On the right hand side you are looking for "UpperFilters" and "LowerFilters" under the "Name" column, once you find these please delete them by right clicking on them and choosing "delete" 11. Exit the registry by clicking on the "X" in the top right hand corner of the screen Then reboot, and see if it solves the problem.
