Gonzalo Castillo
Geek Trainee
Newcomer
Hello,
I have the following problem:
Sometimes while working my screen goes blank (like if it was on but not connected to computer), I thought that it was the monitor or the graphics card but while on this state I cannot remotely connect to the computer (I have enabled remote connections) and it does not respond to a network ping command, however the power supply is on, the internal fans are on, the USB ports can provide power, etc. How can I tell if it is the motherboard? or can it be the power supply failing to give power to the motherboard?
This problem happens occasionally, like every two days. The windows logs don't catch any errors of the crash.
Hello,
I have the following problem:
Sometimes while working my screen goes blank (like if it was on but not connected to computer), I thought that it was the monitor or the graphics card but while on this state I cannot remotely connect to the computer (I have enabled remote connections) and it does not respond to a network ping command, however the power supply is on, the internal fans are on, the USB ports can provide power, etc. How can I tell if it is the motherboard? or can it be the power supply failing to give power to the motherboard?
This problem happens occasionally, like every two days. The windows logs don't catch any errors of the crash.