Hi all, I bought an ext hdd (hitachi 120gb usb) and tried to install. Packaging states "driverless hard drive" yet it installed two drivers without prompting. Although hdd appeared in device manager and was noted as "device working correctly" a new drive did not appear in My Computer. I tried two restarts but no use. I went to BIOS to check out potential problems but found none. On restarting pc i get as far as the "Windows failed to load correctly" dialogue and chose the "start windows normally" option. The pc went to the memory test and then the windows splash screen. At this point everything restarted and cycled through to the splash screen again and does so continuously. I chose the "safe Mode" and that stops @ windows~/system32/driver/mup.sys stalls for a minute or so and then returns to the splash screen before restarting again. "command prompt" does absolutely nothing. I disconnected the new ext hdd and tried again but same results. Fearing i had accidently changed a bios setting i checked it out but everything the same. I chose "failsafe defaults" but the system remained the same confirming i had not changed any settings. I am not sure what has gone wrong here so does anyone have any advice. I am using a shop built pc on windows xp. I am not concerned with getting the new hdd working but just getting pc going. Many thanks in advance
firstly which flavour of XP are you using ? first i'll concentrate on fixing XP before trying to resolve your HDD problems BTW: have you tried another usb port before the Mup.sys problems ?
Hi and thanksfor replying. I am using xp home edition or is it basic. I am running several pcs with different os so i cant remember. I am not near pc till tomorrow so i cant confirm but it is definitely not pro. SP2 was downloaded many moons ago and pc worked fine if very slow on certain accounts. My own account has always been reasonable for speed. As for usb; no only the one usb port was tried for thr ext hdd Thanks agian
Hi all. UPDATE My main problem here was not having restoration disks or an xp disk to boot from but a friends disc did the job though not without a struggle. The mup.sys problem seemed to be acting like a virus in that all avenues were blocked in one way or another (one example; getting system to boot from disc just wasn't happening even though bios set to boot from cdrom. it just would not do it) but persistance and repetition saw us through. System up and running and no data loss. A google search on mup.sys revealed that this is a big problem but no one can be definitve on the cause or the cure. A lot of people never fully recover from this problem. Touching wood that its done with no recurrence. Many thanks for replying.
