Laptop won't start charging unless in sleep mode, or turned off.

Discussion in 'Power Supplies and UPS's' started by sbs9, Jul 22, 2010.

  1. sbs9

    sbs9 Geek Trainee

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    I am having problems with my Gateway laptop.

    The laptop suddenly stops charging and won't start charging unless I put into sleep mode (Windows) or suspend(Ubuntu) or I shut it down.

    I have checked the power supply with a voltmeter and it reads 19V. I replaced the battery thinking it was the problem but it has not helped.

    I contacted Gateway and their Support Staff told me to install a Firmware update (which I had already installed.) I installed it again and had no success. This problem is very annoying, especially when I'm burning DVDs.

    Any suggestions on what else to try?
     
  2. Ghostman 1

    Ghostman 1 Moderator Staff Member

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    What is the make and model of this gateway ? I have a Gateway laptop with almost the same problem, it turned out the battery has a reset switch on it, It was giving me all kinds of problems.
    I even removed the motherboard.. look on the battery to see if you have have a reset button on it..
     
  3. johnny.dacu

    johnny.dacu Geek Trainee

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    Maybe is an issue with additional software (driver) who handle charging process. try to update it
     
  4. sbs9

    sbs9 Geek Trainee

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    Model Number is M-6823A. No reset button.
     
  5. edijs

    edijs Programmer

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    Had the same problem with an IBM thinkpad, though.

    Solution: change the charger.
     
  6. sbs9

    sbs9 Geek Trainee

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    I've already tried with another charger (a Universal charger) and I observed the same behavior.
     

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