Printer Problem

[SteveLaw58]

I was wondering if anyone could help me with a problem I am having.

My printer will not work. It keeps jamming after printing about 5 lines.

Sometimes it prints about 2 lines of a different computer language across the top of the page.

The error message says ‘there was an error writing to the usb deskjpt-640c printer is not ready make sure is on line’

I don't think the probelm is with the printer, could there be something wrong with the computer.

Help would be very much appreciated.

 

[Sniper]

have you installed the correct drivers for the printer, visit there site and download the latest drivers, I assume you are talking about the HP deskjet? http://www.hp.com/cposupport/swindexes/hpdeskjet620187_swen.html

also when did this problem start happening?

 

[SteveLaw58]

Yes it is the HP Deskjet and it has been happening since I got the printer. I will download a new driver for it and see if that helps. Is ther anything else it could be?

 

[Sniper]

try reading through the manual...other wise I think since this started to happen when you got it, the printer could be damaged, so needs replacing! or you could be doing something incorrectly, the reason I mentioned drivers cuz you said it prints out 5 lines then jams, so you could be doing something wrong...go through every thing slowly and see how it goes!

 

[SteveLaw58]

The problem was in an incorrect driver installed.

Thanks for your help.