shutting down

K

karrodo

Geek Trainee
my computr never shuts down, it just stays on yhe "windows is now shutting down" screen. Can anyone advise on this
 
Check the event manager for system and application errors:

control panel > performance and maintenance > administrative tools > event viewer
 
I've had a look in event manager, but im afraid it all means nothing to me. What should i be looking for... its been happening now - i think, for over a week. Appreciate your reply.
 
I don't mind looking through some of the error messages. Simply right click 'System' and 'Application' on the left hand side and choose 'Save Log File As'. Save the log file as a .evt and attach it to your post
 
You are only allowed to attach certain file types to your post. You will have to create a .zip archive and put the log file in it.
 
Well your Event Log is very revealing. Where to start?

1) Okay, firstly it is very likely you have a virus on your computer. Your computer is making continuous outbound connections to any random IP address, most of which aren't even valid. This is what viruses do when they try and locate other computers which they can infect.

Course of action: download Avast! Antivirus Home Edition immediately and schedule a boot time scan for viruses. Once completed, download Lavasoft Adaware SE personal and perform a system scan for spyware

2) Your D:\ drive is corrupt and about to fail. It's got bad blocks and should be actioned with immediate effect. The last log for this was on the 21/01/07, so you might have reformatted the disk already, replaced it, not accessed it since then or it's a USB disk. If the D:\ drive is still in use, you should run:

Code: 
chkdsk -f d:

... in a command prompt

3) Your computer can't always locate a DHCP server. Instead, it assigns itself an APIPA IP address of 169.256.x.x, which would mean you get disconnected from the internet. If you use a laptop which doesn't always have internet access then you can ignore this. If, however, your computer should always be connected to the internet then you should check your router (if you have one)

4) You should reinstall / repair some of your applications. It appears Microsoft Word hangs a lot on your computer. Also, I believe you have installed a Bluetooth adaptor and software. This software seems to hang every now and then and could be the cause of the computer not shutting down properly. Try uninstalling the software and restart the computer
 
This thread has now been resolved, Karan :) . I received a message over PM stating it was indeed the Bluetooth adaptor that was the cause of the problem.
 
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