Hi all, I recently purchased some new RAM for my computer from Staples, at the same time as I purchased the new computer that I bought. At Staples they assured me that the RAM was compatible with my computer. However, after installing the RAM myself I have found that my computer is not recognizing that there is any RAM. I was wondering if anyone could help me. I already had 4GB of RAM installed, and I installed another 4GB of RAM. I am using Ubuntu x64 so it will recognize more RAM, and I checked in my BIOS to make sure. Only 4GB is showing up. The RAM is pushed in "all the way", and I know that my RAM port is working. My computer is a HP Pavilion g6-2235. The RAM that I purchased has the information below. I am somewhat of a beginner and do not know what all of the data below is for, but if you can make sense of it then let me know. L/4G-DDR3-1066 SODIM 4GB PC8500 DDR3 1066 MHZ 9857462 I read online doing BIOS updates maybe, but I don't know how to do a BIOS update (or how it would be useful). Let me know if any of you can help me! Thanks
The first thing I would check is that the new RAM module is properly inserted, and this can be done by pulling it out and re-inserting it. If that doesn't work, try each stick individually in each slot. That's what I'd start with and we can go from there. It might be a BIOS issue, but we need to see if the hardware isn't a problem.
The speed of the memory purchased from staple is 1066 MHz. The recommend speed is 1333 MHz or 1600 MHz. Though, backward compatible is possible, you may need to make sure if that speed is accepted by the system or not. Use a scan utility like the one from memorystock or crucial. You should be able to see the existing memory's speed and if that works individually on either of the slots, then the issue could be memory or a latency issue that could be solved by a BIOS update. Good luck!
