PlayTV Pro Ultra TV/FM Tuner Card problem

Yesterday, I install this hardware into my system. I dont know why it displays black and white channels even though my monitor is coloured. Does it require a video card?

in a word yes i would have thought so

but my computer has an inbuilt vidio card and as per as my concern there is no slot for adding a vidio card in it~!

My guess would be there some software setting that you need to find, and should be in the manual (at least one would hope).

On-board video counts as a video card, but it’s just not removable.
Secondly, you can install a video card in a PCI, PCIe or AGP slot, assuming you have a card with the appropriate interface.

I have contacted vendor as well and this is the reply what I recieved from him

Hmm thats a little odd. I certainly never had a problem like that.

Are you getting input from TV transmission or from something else? If
it’s
TV is it like that on all channels? Sounds almost like a reception
problem
but if it is like that on multiple channels that’s not likely.
Interference
from something?

Or could just be a compatibility with your graphics card or something.
What
graphics card do you have.

If you can’t get it going then I will do a full refund, and pay for the
postage back too - as far as I am concerned everything I sell should be
going.

But hopefully it is something solvable! Have you tried the radio part?

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But it doesnt solve my problem as I have writen above bot my graphics card and yea that radio thing is working fine~!

Good move, and it sounds like they’re ready and willing to help.

the other day I turn on my computer and look at the TV… it starts working…I dont know how but its working now.
Thanks for your time guys~!