[SIZE=12px][FONT=Verdana][LEFT]
[/LEFT][/FONT][/SIZE]
[SIZE=12px][FONT=Verdana][LEFT]Hi all,
I recently purchased some new RAM for my computer from Staples, at the same time as I purchased the new computer that I bought. At Staples they assured me that the RAM was compatible with my computer. However, after installing the RAM myself I have found that my computer is not recognizing that there is any RAM. I was wondering if anyone could help me.
I already had 4GB of RAM installed, and I installed another 4GB of RAM. I am using Ubuntu x64 so it will recognize more RAM, and I checked in my BIOS to make sure. Only 4GB is showing up. The RAM is pushed in “all the way”, and I know that my RAM port is working.
My computer is a HP Pavilion g6-2235. The RAM that I purchased has the information below. I am somewhat of a beginner and do not know what all of the data below is for, but if you can make sense of it then let me know.
The first thing I would check is that the new RAM module is properly inserted, and this can be done by pulling it out and re-inserting it.
If that doesn’t work, try each stick individually in each slot.
That’s what I’d start with and we can go from there. It might be a BIOS issue, but we need to see if the hardware isn’t a problem.
The speed of the memory purchased from staple is [SIZE=12px][FONT=Verdana]1066[/FONT][/SIZE][SIZE=12px][FONT=Verdana] MHz. The recommend speed is 1333 MHz or 1600 MHz. Though, backward compatible is possible, you may need to make sure if that speed is accepted by the system or not.[/FONT][/SIZE]
[SIZE=12px][FONT=Verdana]Use a scan utility like the one from memorystock or crucial.[/FONT][/SIZE]
[FONT=Verdana][SIZE=12px]You should be able to see the existing memory’s speed and if that works individually on either of the slots, then the issue could be memory or a latency issue that could be solved by a BIOS update. [/SIZE][/FONT]