i am running windows xp but for sum reason i can not use remote assistance i spoke to a shop and they said will cost me 45 pound to get it looked at and to be honest i cant afford it does any one have any ideas how to sort this problem if so please could you help me . i also have another problem and that is everytime i start up my computer my documents automatically loads up the person in the shop said all my problems are to do with my regestry . do any know how to help me if so please let me knwo what i should do apart from beating my compuet up lol. lee