I'm trying to sort out a Windows XP SP2 installation which seems to be faulty for no reason.
A while ago, whenever Microsoft Office Excel 2003 was started it always said "Preparing to Install...", waited about 10 seconds, then started Excel. Eventually the user got annoyed with this, and tried to uninstall Office 2003 to replace it with 2000. However, it wouldn't uninstall (I don't know what the error was). They proceeded to install Office 2000 and that works fine now.
However, since Office 2000 has been installed, both Outlook Express 6 and Internet Explorer 7 have started saying "Preparing to Install". Eventually they both start, but after a few seconds Outlook Express dies and Windows says it has encountered a problem and needs to be closed etc...
The dialog box which says "Preparing to Install" is titled "Windows Installer", so I have tried re-installing that. I've also tried running some sort of Windows Installer Clean up wizard which it said reset it to the default settings.
Neither of these have had any effect, and I'm now stuck for ideas. Does anyone have any suggestions?
Thanks, Thomas
A while ago, whenever Microsoft Office Excel 2003 was started it always said "Preparing to Install...", waited about 10 seconds, then started Excel. Eventually the user got annoyed with this, and tried to uninstall Office 2003 to replace it with 2000. However, it wouldn't uninstall (I don't know what the error was). They proceeded to install Office 2000 and that works fine now.
However, since Office 2000 has been installed, both Outlook Express 6 and Internet Explorer 7 have started saying "Preparing to Install". Eventually they both start, but after a few seconds Outlook Express dies and Windows says it has encountered a problem and needs to be closed etc...
The dialog box which says "Preparing to Install" is titled "Windows Installer", so I have tried re-installing that. I've also tried running some sort of Windows Installer Clean up wizard which it said reset it to the default settings.
Neither of these have had any effect, and I'm now stuck for ideas. Does anyone have any suggestions?
Thanks, Thomas