Problem with WD Passport 0730 external hard

[Aria Tabarsi]

i have a WD passport that belong to a dentist, he has files that they're very important to him
the problem is that the wd will not show up in "My Computer"
in win 7 the drivers will not install correctly
but in win XP SP3 all the drivers will completely install but still it will not shows in "My Computer"

i will explane that what happens in both windows 7 and XP SP3...:

Win 7:




as you see above it will not recognize on win 7
even in device manager i can not update the driver...

Win XP SP3:

here the windows will recognize the device




in device manager its not known but when i update the driver it will update correctly...! but still not shows in "My Computer"


i had a way to solve this prob:
- i disabled 1394 connection
- restarted the computer
- re installed the WD

but it doesn't work again , even it will not show in computer "management > device management" as a unnamed device...


sorry if i wrote a lot...
i will thank you if you help me
best regards - Aria

 

[cube_]

I've had similar issues with my Passport. It would always work on my friends PC laptop and Mac but seldom on my desktop. I concluded that it was my usb ports that were messed up. I tried everything and i mean everything.

Go to your motherboard manufacturers website and download the latest drivers for your chipset. It might help.